| Organizational socialization in public administration research: A systematic review and directions for future research S Moyson, N Raaphorst, S Groeneveld, S Van de Walle The American Review of Public Administration 48 (6), 610-627, 2018 | 144 | 2018 |
| How to prove, how to interpret and what to do? Uncertainty experiences of street-level tax officials N Raaphorst Public Management Review 20 (4), 485-502, 2018 | 141 | 2018 |
| From poker games to kitchen tables: How social dynamics affect frontline decision making N Raaphorst, K Loyens Administration & Society 52 (1), 31-56, 2020 | 102 | 2020 |
| Automation and discretion: explaining the effect of automation on how street-level bureaucrats enforce N de Boer, N Raaphorst Public Management Review 25 (1), 42-62, 2023 | 95 | 2023 |
| A signaling perspective on bureaucratic encounters: How public officials interpret signals and cues N Raaphorst, S Van de Walle Social Policy & Administration 52 (7), 1367-1378, 2018 | 63 | 2018 |
| Do tax officials use double standards in evaluating citizen‐clients? A policy‐capturing study among Dutch frontline tax officials N Raaphorst, S Groeneveld, S Van de Walle Public Administration 96 (1), 134-153, 2018 | 54 | 2018 |
| Double standards in frontline decision making: A theoretical and empirical exploration N Raaphorst, S Groeneveld Administration & Society 50 (8), 1175-1201, 2018 | 53 | 2018 |
| Discrimination and representation in street-level bureaucracies N Raaphorst, S Groeneveld Research handbook on street-level bureaucracy, 116-127, 2019 | 52 | 2019 |
| Trust in and by the public sector N Raaphorst, S Van de Walle The Routledge companion to trust, 469-482, 2018 | 30 | 2018 |
| Unraveling the hindering factors of digital public service delivery at street-level: the case of electronic health records S Giest, N Raaphorst Policy Design and Practice 1 (2), 141-154, 2018 | 27 | 2018 |
| Uncertainty in bureaucracy: Toward a sociological understanding of frontline decision making N Raaphorst Erasmus University Rotterdam, 2017 | 27* | 2017 |
| Inspectors and Enforcement at the Front Line of Government S Van de Walle, N Raaphorst Springer, 2018 | 24 | 2018 |
| Performance management from the bottom up D Gassner, A Gofen, N Raaphorst Public Management Review 24 (1), 106-123, 2022 | 21 | 2022 |
| ‘A necessary evil that does not “really” cure disease’: The domestication of biomedicine by Dutch holistic general practitioners N Raaphorst, D Houtman Health: 20 (3), 242-257, 2016 | 21 | 2016 |
| Trust, fairness, and signaling: Studying the interaction between officials and citizens N Raaphorst, S Van de Walle The Handbook of Public Sector Communication, 59-70, 2020 | 19 | 2020 |
| Introduction: The social dynamics of daily inspection work S Van de Walle, N Raaphorst Inspectors and enforcement at the front Line of government, 1-10, 2019 | 15 | 2019 |
| Administrative justice in street-level decision making: Equal treatment and responsiveness N Raaphorst The Oxford Handbook of Administrative Justice, 397–414, 2021 | 11 | 2021 |
| Professionals’ health conceptions of clients with psychosocial problems: an analysis based on an empirical exploration of semi-structured interviews F van Heteren, N Raaphorst, S Groeneveld, J Bussemaker International Journal of Nursing Studies Advances 5, 100120, 2023 | 8 | 2023 |
| Organizational socialization D Hatmaker, S Moyson, N Raaphorst Global Encyclopedia of Public Administration, Public Policy, and Governance …, 2016 | 6 | 2016 |
| An empirical conceptualization of front line enablement by performance management N Raaphorst Public Management Review 26 (6), 1658-1683, 2024 | 5 | 2024 |
Steven Van de WalleKU Leuven - Public Governance Institute - Professor of public managementGeverifieerd e-mailadres voor soc.kuleuven.be
