Janin K Hentzen

20212022202320243 29 82 29

Arvid O. I. HoffmannProfessor of Marketing at Adelaide Business SchoolVerified email at adelaide.edu.au
Rebecca DolanAssociate Professor of Marketing & Wine Business, University of AdelaideVerified email at adelaide.edu.au
Erol PalaAuckland University of TechnologyVerified email at autuni.ac.nz
Dr. Tracey DoddUniversity of AdelaideVerified email at adelaide.edu.au
Carolin PlewaProfessor of Marketing and Stakeholder Engagement, The University of AdelaideVerified email at adelaide.edu.au
Jodie ConduitProfessor of Marketing, University of AdelaideVerified email at adelaide.edu.au
Associate Professor Chris GravesThe University of Adelaide Business SchoolVerified email at adelaide.edu.au

Janin K Hentzen

Verified email at adelaide.edu.au


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Artificial intelligence in customer-facing financial services: a systematic literature review and agenda for future research JK Hentzen, A Hoffmann, R Dolan, E Pala International Journal of Bank Marketing 40 (6), 1299-1336, 2022	91	2022
Which consumers are more likely to adopt a retirement app and how does it explain mobile technology‐enabled retirement engagement? JK Hentzen, AOI Hoffmann, RM Dolan International Journal of Consumer Studies 46 (2), 368-390, 2022	28	2022
Customer engagement with service providers: an empirical investigation of customer engagement dispositions M Sim, J Conduit, C Plewa, JK Hentzen European Journal of Marketing 56 (7), 1926-1955, 2022	14	2022
Impact and university business training courses delivered to the marginalized: A systematic review T Dodd, C Graves, J Hentzen Academy of Management Learning & Education 21 (3), 449-469, 2022	9	2022
The role of digital technology in communication and information flow in the Australian Superannuation industry JK Hentzen, AOI Hoffmann, RM Dolan Australian Journal of Management, 03128962231170240, 2023	2	2023
Adapting and growing stronger in the face of adversity T Dodd, JK Hentzen, A Demaria, A Beaumont Oarity 33 (10), 46-77, 2020	1	2020
Technology-Facilitated Customer Engagement and Actor Networks in Financial Services–A Retirement Planning Perspective JK Hentzen		2022

The system can't perform the operation now. Try again later.

Articles 1–7

Citations per year