| Managing value co-creation in the tourism industry F Cabiddu, TW Lui, G Piccoli Annals of Tourism Research 42, 86-107, 2013 | 505 | 2013 |
| The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance G Piccoli, TW Lui, B Grün Tourism Management 59, 349-362, 2017 | 160 | 2017 |
| Online review response strategy and its effects on competitive performance TW Lui, M Bartosiak, G Piccoli, V Sadhya Tourism Management 67, 180-190, 2018 | 133 | 2018 |
| Marketing strategies in virtual worlds TW Lui, G Piccoli, B Ives ACM SIGMIS Database: the DATABASE for Advances in Information Systems 38 (4 …, 2007 | 106 | 2007 |
| Degrees of agility: implications for information systems design and firm strategy TW Lui, G Piccoli Agile Information Systems, 122-133, 2006 | 60 | 2006 |
| The competitive impact of information technology: can commodity IT contribute to competitive performance? G Piccoli, TW Lui European Journal of Information Systems 23, 616-628, 2014 | 59 | 2014 |
| Learning effectiveness of 3D virtual reality in hospitality training: a situated cognitive perspective TW Lui, L Goel Journal of Hospitality and Tourism Technology 13 (3), 441-460, 2022 | 24 | 2022 |
| “What can I (S) do for you?”: How technology enables service providers to elicit customers’ preferences and deliver personalized service D Bonaretti, M Bartosiak, TW Lui, G Piccoli, D Marchesani Information & Management 57 (6), 103346, 2020 | 22 | 2020 |
| Integrating self-service kiosks in a customer-service system TW Liu, G Piccoli | 20 | 2010 |
| Guest editorial: Challenges and prospects of AIoT application in hospitality and tourism marketing MJ Hsu, H Ting, TW Lui, SC Chen, JH Cheah Journal of Hospitality and Tourism Technology 13 (3), 349-355, 2022 | 19 | 2022 |
| Effective use of online review systems: Congruent managerial responses and firm competitive performance B Palese, G Piccoli, TW Lui International Journal of Hospitality Management 96, 102976, 2021 | 18 | 2021 |
| The effect of a multichannel customer service system on customer service and financial performance TW Lui, G Piccoli ACM Transactions on Management Information Systems (TMIS) 7 (1), 1-15, 2016 | 17 | 2016 |
| Augmented reality and virtual reality: Changing realities in a dynamic world: Edited by Timothy Jung, M. Claudia tom Dieck, Philipp A. Rauschnabel. Springer International … TW Lui Information Technology & Tourism 23 (4), 637-639, 2021 | 8 | 2021 |
| IT-Enabled value co-creation in a tourism context: the portale Sardegna case F Cabiddu, TW Lui, G Piccoli Open Tourism: Open Innovation, Crowdsourcing and Co-Creation Challenging the …, 2016 | 7 | 2016 |
| The impact of IT-Enabled customer experience management on service perceptions and performance D Marchesani, G Piccoli, T Lui Information and Communication Technologies in Tourism 2017: Proceedings of …, 2017 | 5 | 2017 |
| Toward a theory of IT-enabled customer service systems TW Lui, G Piccoli Business Information Systems: Concepts, Methodologies, Tools and …, 2010 | 4 | 2010 |
| Marketing tourism products in virtual reality: Moderating effect of product complexity CH Chan, KY Wong, TW Lui ENTER22 e-Tourism Conference, 318-322, 2023 | 3 | 2023 |
| 9. Promotion of Sustainability Through a Virtual Marine Tour HH Lee, TW Lui Responsible Tourism and Hospitality (ICRTH) 2022, 32, 2023 | 1 | 2023 |
| Challenges and prospects of AIoT application in hospitality and tourism marketing. MJ Hsu, H Ting, TW Lui, SC Chen, JH Cheah | | 2022 |
| A framework for conceptualizing the current role and future trends of information systems in medical training TW Lui, L Goel International Journal of Healthcare Information Systems and Informatics …, 2012 | | 2012 |
