| Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI M Blut, C Wang, NV Wünderlich, C Brock Journal of the Academy of Marketing Science 49, 632-658, 2021 | 534 | 2021 |
| Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage M Blut, C Wang Journal of the Academy of Marketing Science 48, 649-669, 2020 | 389 | 2020 |
| Factors influencing the acceptance of self-service technologies: A meta-analysis M Blut, C Wang, K Schoefer Journal of Service Research 19 (4), 396-416, 2016 | 340 | 2016 |
| Customer choice of self‐service technology: the roles of situational influences and past experience C Wang, J Harris, PG Patterson Journal of Service Management 23 (1), 54-78, 2012 | 295 | 2012 |
| The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies: A longitudinal study C Wang, J Harris, P Patterson Journal of Service Research 16 (3), 400-414, 2013 | 286 | 2013 |
| Consumer acceptance of self-service technologies: An ability–willingness model C Wang International Journal of Market Research 59 (6), 787-802, 2017 | 47 | 2017 |
| Modeling the habit of self-service technology usage C Wang, J Harris, PG Patterson Australian Journal of Management 42 (3), 462-481, 2017 | 36 | 2017 |
| Revealing the black box: Understanding how prior self-disclosure affects privacy concern in the on-demand services C Li, C Wang, PYK Chau International Journal of Information Management 67, 102547, 2022 | 3 | 2022 |
| Testing the performance of online recommendation agents: A meta-analysis M Blut, A Ghiassaleh, C Wang Journal of Retailing 99 (3), 440-459, 2023 | 2 | 2023 |
