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Antecedents and consequences of the service climate in boundary-spanning self-managing service teams
A De Jong, K De Ruyter, J Lemmink
Journal of Marketing 68 (2), 18-35, 2004
Adaptive versus proactive behavior in service recovery: the role of self‐managing teams
A Jong, K De Ruyter
Decision Sciences 35 (3), 457-491, 2004
Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions
M Van Birgelen, A De Jong, K De Ruyter
Journal of retailing 82 (4), 367-377, 2006
Customer-sales employee encounters: a dyadic perspective
W Van Dolen, J Lemmink, K De Ruyter, A De Jong
Journal of Retailing 78 (4), 265-279, 2002
Antecedents and consequences of group potency: A study of self-managing service teams
A De Jong, K De Ruyter, M Wetzels
Management science 51 (11), 1610-1625, 2005
Psychological safety and social support in groupware adoption: A multi-level assessment in education
J Schepers, A de Jong, M Wetzels, K de Ruyter
Computers & Education 51 (2), 757-775, 2008
How lead founder personality affects new venture performance: The mediating role of team conflict
A De Jong, M Song, LZ Song
Journal of Management 39 (7), 1825-1854, 2013
Comparing the generalizability of online and mail surveys in cross-national service quality research
E Deutskens, A de Jong, K de Ruyter, M Wetzels
Marketing letters 17, 119-136, 2006
Principles and principals: do customer stewardship and agency control compete or complement when shaping frontline employee behavior?
J Schepers, T Falk, K De Ruyter, A De Jong, M Hammerschmidt
Journal of Marketing 76 (6), 1-20, 2012
Customer evaluations of after-sales service contact modes: An empirical analysis of national culture's consequences
M Van Birgelen, K de Ruyter, A de Jong, M Wetzels
International Journal of Research in Marketing 19 (1), 43-64, 2002
Frontline employees' innovative service behavior as key to customer loyalty: Insights into FLEs' resource gain spiral
R Maria Stock, A Jong, NA Zacharias
Journal of Product Innovation Management 34 (2), 223-245, 2017
Linking employee confidence to performance: A study of self-managing service teams
A De Jong, K De Ruyter, M Wetzels
Journal of the Academy of Marketing Science 34 (4), 576-587, 2006
Service climate in self‐managing teams: Mapping the linkage of team member perceptions and service performance outcomes in a business‐to‐business setting
A Jong, K Ruyter, J Lemmink
Journal of Management Studies 42 (8), 1593-1620, 2005
Properties that influence business process management maturity and its effect on organizational performance
R Dijkman, SV Lammers, A De Jong
Information Systems Frontiers 18, 717-734, 2016
The adoption of information technology by self-managing service teams
A De Jong, K de Ruyter, J Lemmink
Journal of service research 6 (2), 162-179, 2003
Analysis and forecasting of demand during promotions for perishable items
KH Van Donselaar, J Peters, A de Jong, RACM Broekmeulen
International Journal of Production Economics 172, 65-75, 2016
The future of B2B customer solutions in a post-COVID-19 economy: Managerial issues and an agenda for academic inquiry
EU Bond III, A de Jong, A Eggert, MB Houston, M Kleinaltenkamp, ...
Journal of Service Research 23 (4), 401-408, 2020
Relationship between freight accessibility and logistics employment in US counties
FP Van den Heuvel, L Rivera, KH Van Donselaar, A de Jong, Y Sheffi, ...
Transportation Research Part A: Policy and Practice 59, 91-105, 2014
Alternative mechanisms guiding salespersons’ ambidextrous product selling
M Van der Borgh, A de Jong, EJ Nijssen
British Journal of Management 28 (2), 331-353, 2017
Key trends in business-to-business services marketing strategies: Developing a practice-based research agenda
A De Jong, K De Ruyter, DI Keeling, A Polyakova, T Ringberg
Industrial Marketing Management 93, 1-9, 2021
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Articles 1–20