WJ Pieterson
WJ Pieterson
Research Associate
Geverifieerd e-mailadres voor utwente.nl
Geciteerd door
Geciteerd door
Electronic government: Rethinking channel management strategies
WE Ebbers, WJ Pieterson, HN Noordman
Government Information Quarterly 25 (2), 181-201, 2008
Government 2.0: Key challenges to its realization
A Meijer, EJ Koops, W Pieterson, S Overman, S Ten Tije
Electronic journal of e-Government 101 (1), 59-69, 2012
Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sector
W Pieterson, W Ebbers, J Van Dijk
Government Information Quarterly 24 (1), 148-164, 2007
The use of service channels by citizens in the Netherlands: Implications for multi-channel management
W Pieterson, W Ebbers
International Review of Administrative Sciences 74 (1), 95-110, 2008
Channel Choice Determinants; An exploration of the factors that determine the choice of a service channel in citizen initiated contacts
WJ Pieterson, JAGM van Dijk
8th Annual International Digital Government Research Conference: Proceeding …, 2007
Leveraging social networks for strategic success
EM Eisenberg, Z Johnson, W Pieterson
International Journal of Business Communication 52 (1), 143-154, 2015
Channel choice: Citizens' channel behavior and public service channel strategy
WJ Pieterson
Multichannel marketing: An experiment on guiding citizens to the electronic channels
ML Teerling, W Pieterson
Government Information Quarterly 27 (1), 98-107, 2010
E-services for citizens: The Dutch usage case
J van Dijk, W Pieterson, A van Deuren, W Ebbers
Electronic Government: 6th International Conference, EGOV 2007, Regensburg …, 2007
The Internet as a service channel in the Public Sector
A van Deursen, W Pieterson
ICA Conference, Dresden, Germany, 2006
Citizens and service channels: Channel choice and channel management implications
W Pieterson
International Journal of Electronic Government Research (IJEGR) 6 (2), 37-53, 2010
How to improve e-government use: An empirical examination of multichannel marketing instruments
ML Teerling, W Pieterson
Information Polity 16 (2), 171-187, 2011
Facts and feelings: The role of rational and irrational factors in citizens' channel choices
WE Ebbers, MGM Jansen, WJ Pieterson, LAL van de Wijngaert
Government Information Quarterly 33 (3), 506-515, 2016
Channel perceptions and usage: Beyond media richness factors
W Pieterson, M Teerling, W Ebbers
Electronic Government: 7th International Conference, EGOV 2008, Turin, Italy …, 2008
New channels, new possibilities: A typology and classification of social robots and their role in multi-channel public service delivery
W Pieterson, W Ebbers, CØ Madsen
Electronic Government: 16th IFIP WG 8.5 International Conference, EGOV 2017 …, 2017
Channel choice evolution: An empirical analysis of shifting channel behavior across demographics and tasks
WJ Pieterson, WE Ebbers
Government Information Quarterly 37 (3), 101478, 2020
Influencing citizen behavior: Experiences from multichannel marketing pilot projects
L Van De Wijngaert, W Pieterson, ML Teerling
International journal of information management 31 (5), 415-419, 2011
The opportunities and barriers of user profiling in the public sector
W Pieterson, W Ebbers, J van Dijk
Electronic Government: 4th International Conference, EGOV 2005, Copenhagen …, 2005
Channel choice complications: Exploring the multiplex nature of citizens’ channel choices
CØ Madsen, S Hofmann, W Pieterson
Electronic Government: 18th IFIP WG 8.5 International Conference, EGOV 2019 …, 2019
In search of information: Investigating source and channel choices in business-to-government service interactions
Y van den Boer, R Arendsen, W Pieterson
Government information quarterly 33 (1), 40-52, 2016
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