| Linking pop-up brand stores to brand experience and word of mouth: The case of luxury retail JF Klein, T Falk, FR Esch, A Gloukhovtsev Journal of Business Research 69 (12), 5761-5767, 2016 | 334 | 2016 |
| Technology-enabled personalization in retail stores: Understanding drivers and barriers AS Riegger, JF Klein, K Merfeld, S Henkel Journal of Business Research 123, 140-155, 2021 | 204 | 2021 |
| Customer experience: Conceptualization, measurement, and application in omnichannel environments M Gahler, JF Klein, M Paul Journal of Service Research 26 (2), 191-211, 2023 | 108 | 2023 |
| Customer journey analyses in digital media: exploring the impact of cross-media exposure on customers' purchase decisions JF Klein, Y Zhang, T Falk, J Aspara, X Luo Journal of Service Management 31 (3), 489-508, 2020 | 64 | 2020 |
| The Dilemma of Service Productivity and Service Innovation: An Empirical Exploration in Financial Services J Aspara, JF Klein, X Luo, H Tikkanen Journal of Service Research, 2018 | 55 | 2018 |
| What gets measured gets done: Can self-tracking technologies enhance advice compliance? K Wittkowski, JF Klein, T Falk, JJL Schepers, J Aspara, KN Bergner Journal of Service Research 23 (3), 281-298, 2020 | 42 | 2020 |
| Customer Touchpoint Management für Corporate Brands umsetzen FR Esch, JF Klein, C Knörle, M Schmitt Corporate Brand Management: Marken als Anker strategischer Führung von …, 2014 | 35* | 2014 |
| Technology-enabled personalization: Impact of smart technology choice on consumer shopping behavior AS Riegger, K Merfeld, JF Klein, S Henkel Technological Forecasting and Social Change 181, 121752, 2022 | 32 | 2022 |
| Measuring Customer Experiences: A Text-Based and Pictorial Scale M Gahler, JF Klein, M Paul https://www.msi.org/reports/measuring-customer-experiences-a-text-based-and …, 2019 | 30 | 2019 |
| Buying to share: How prosumption promotes purchases in peer-to-peer asset sharing JF Klein, K Merfeld, MP Wilhelms, T Falk, S Henkel Journal of Business Research 143, 171-183, 2022 | 19 | 2022 |
| Strategie und Steuerung des Customer Touchpoint Management FR Esch, JF Klein, C Knörle, M Schmitt Handbuch Controlling der Kommunikation: Grundlagen–Innovative Ansätze …, 2016 | 14 | 2016 |
| Wann passt Social Media zur Marke FR Esch, JF Klein Absatzwirtschaft 5 (14), 38-39, 2014 | 7 | 2014 |
| Onto the light side of sharing: Using the force of blockchain C Großmann, K Merfeld, JF Klein, F Föller, S Henkel Journal of Business Research 175, 114507, 2024 | 3 | 2024 |
| On customer touchpoints and brand outcomes JF Klein EBS Universität für Wirtschaft und Recht-EBS Business School, 2015 | 3 | 2015 |
| Offline und Online harmonisch verzahnen FR Esch, JF Klein Lebensmittelzeitung 26, 42, 2014 | 3 | 2014 |
| Understanding B2B customer journeys for complex digital services: The case of cloud computing C Terpoorten, JF Klein, K Merfeld Industrial Marketing Management 119, 178-192, 2024 | 2 | 2024 |
| Restrictions in Spatial Competition: The Effects on Firms and Consumers B Buechel, JF Klein Homo Oeconomicus 33, 157-172, 2016 | 1 | 2016 |
| Understanding the Urban Mobility Challenge: Why Shared Mobility Providers Fail to Attract Car Drivers P Fitschen, K Merfeld, JF Klein, S Henkel Transport Policy, 2024 | | 2024 |
| Customer Experience Tracking im Handel: Echtzeitmessungen Wirksam Implementieren M Gahler, J Klein, M Paul Marketing Review St. Gallen 2021 (5), 18-25, 2021 | | 2021 |
Tomas FalkProfessor of Marketing (Aalto University School of Business)Verified email at aalto.fi
