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Gérson Tontini
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Integrating the Kano model and QFD for designing new products
G Tontini
Total Quality Management 18 (6), 599-612, 2007
3452007
Identification of satisfaction attributes using competitive analysis of the improvement gap
G Tontini, A Silveira
International Journal of Operations & Production Management, 2007
1982007
Identificando oportunidades de melhoria em um curso superior através da análise da satisfação dos alunos
SA Walter, G Tontini, M Domingues
Encontro Nacional de Programas de Pós-Graduação em Administração 29, 2005
842005
Pode-se identificar a propensão e reduzir a evasão de alunos?: ações estratégicas e resultados táticos para instituições de ensino superior
G Tontini, SA Walter
Avaliação: Revista da Avaliação da Educação Superior (Campinas) 19, 89-110, 2014
812014
Deployment of customer needs in the QFD using a modified Kano model
G Tontini
JOURNAL OF ACADEMY OF BUSINESS AND ECONOMICS 2 (1), 0-0, 2003
802003
Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
G Santos Bento, G Tontini
Total Quality Management & Business Excellence 29 (9-10), 977-995, 2018
782018
Identification of customer attractive and must-be requirements using a modified Kano's method: Guidelines and case study
G Tontini
ASQ World Conference on Quality and Improvement Proceedings, 728, 2000
742000
How do interactions of Kano model attributes affect customer satisfaction? An analysis based on psychological foundations
G Tontini, KS Søilen, A Silveira
Total Quality Management & Business Excellence 24 (11-12), 1253-1271, 2013
73*2013
Influence of maturity on corporate social responsibility and sustainable innovation in business performance
E Bacinello, G Tontini, A Alberton
Corporate Social Responsibility and Environmental Management 26, 2019
702019
Exploring the nonlinear impact of critical incidents on customers’ general evaluation of hospitality services
G Tontini, G dos Santos Bento, TC Milbratz, BK Volles, D Ferrari
International Journal of Hospitality Management 66, 106-116, 2017
602017
Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
G Tontini, KS Söilen, R Zanchett
Asia Pacific Journal of Marketing and Logistics 29 (5), 1116-1135, 2017
572017
Identifying the impact of incremental innovations on customer satisfaction using a fusion method between importance-performance analysis and Kano model
G Tontini, J Dagostin Picolo
International Journal of Quality & Reliability Management 31 (1), 32-52, 2013
572013
Identificação de atributos críticos de satisfação em um serviço através da análise competitiva do gap de melhoria
G Tontini, AJ Sant'ana
Gestão & Produção 14, 43-54, 2007
542007
Como identificar atributos atrativos e obrigatórios para o consumidor
G Tontini
Revista de Negócios 8 (1), 2003
53*2003
Atributos de satisfação e lealdade em serviços logísticos
G Tontini, R Zanchett
Gestão & Produção 17 (4), 801-816, 2011
472011
Identification of critical attributes of success in products and services: an alternative to importance-performance analysis
G Tontini, A Silveira
2005 BALAS Annual Conference, 1-15, 2005
46*2005
Creating a competitive advantage in Higher Education Institutions: proposal and test of a conceptual model
EW Mainardes, JM Ferreira, G Tontini
International journal of management in education 5 (2-3), 145-168, 2011
452011
Interaction of basic and excitement service attributes in customer satisfaction
G Tontini, AJ Sant'Ana
Production 18, 112-125, 2008
43*2008
Percepções dos Conceitos de Qualidade e Gestão pela Qualidade Total: estudo de caso na universidade
EW Mainardes, L Lourenço, G Tontini
Gestão. Org 8 (2), 279-297, 2010
402010
Análise do contraste da penalidade e da recompensa (PRC): identificando oportunidades de melhoria em um serviço
JD Picolo, G Tontini
Revista de Administração Makenzie 9 (5), 35-58, 2008
38*2008
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Artikelen 1–20