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Devon S. Johnson PhD
Devon S. Johnson PhD
Professor of Marketing (full), Montclair State University, NJ
Verified email at montclair.edu
Title
Cited by
Cited by
Year
Cognitive and affective trust in service relationships
D Johnson, K Grayson
Journal of Business research 58 (4), 500-507, 2005
21272005
Is firm trust essential in a trusted environment? How trust in the business context influences customers
K Grayson, D Johnson, DFR Chen
Journal of Marketing Research 45 (2), 241-256, 2008
3792008
Handbook of services marketing and management
T Swartz, D Iacobucci
Sage, 2000
3012000
Understanding how technology paradoxes affect customer satisfaction with self‐service technology: The role of performance ambiguity and trust in technology
DS Johnson, F Bardhi, DT Dunn
Psychology & Marketing 25 (5), 416-443, 2008
3002008
Achieving customer value from electronic channels through identity commitment, calculative commitment, and trust in technology
DS Johnson
Journal of interactive marketing 21 (4), 2-22, 2007
1892007
Digitization of selling activity and sales force performance: An empirical investigation
DS Johnson, S Bharadwaj
Journal of the Academy of Marketing science 33, 3-18, 2005
1782005
Message content features and social media engagement: evidence from the media industry
G Moran, L Muzellec, D Johnson
Journal of Product & Brand Management 29 (5), 533-545, 2020
1682020
Sources and dimensions of trust in service relationships
DS Johnson, K Grayson
Handbook of services marketing & management, 357-370, 2000
1462000
Emotional support, perceived corporate ownership and skepticism toward out-groups in virtual communities
DS Johnson, B Lowe
Journal of Interactive Marketing 29 (1), 1-10, 2015
842015
Customer relationship management processes: How faithful are business-to-business firms to customer profitability?
DS Johnson, BH Clark, G Barczak
Industrial Marketing Management 41 (7), 1094-1105, 2012
842012
The marketing organization’s journey to become data-driven
DS Johnson, L Muzellec, D Sihi, D Zahay
Journal of Research in Interactive Marketing 13 (2), 162-178, 2019
812019
Viability and fertilizing capacity of cryopreserved sperm from three North American acipenseriform species: a retrospective study
Á Horváth, WR Wayman, JC Dean, B Urbányi, TR Tiersch, SD Mims, ...
Journal of Applied Ichthyology 24 (4), 443-449, 2008
492008
Consumer financial anxiety: US regional financial service firms’ trust building response to the financial crisis
D S. Johnson, M Peterson
International Journal of Bank Marketing 32 (6), 515-533, 2014
342014
Beyond trial: Consumer assimilation of electronic channels
DS Johnson
Journal of Interactive Marketing 22 (2), 28-44, 2008
302008
Diagnostic and prescriptive benefits of consumer participation in virtual communities of personal challenge
B Lowe, D Johnson
European Journal of Marketing 51 (11/12), 1817-1835, 2017
222017
Implementing big data analytics in marketing departments: Mixing organic and administered approaches to increase data-driven decision making
DS Johnson, D Sihi, L Muzellec
Informatics 8 (4), 66, 2021
212021
The effects of mental budgeting and pain of payment on the financial decision making of socially excluded people
S Chun, DS Johnson
International Journal of Bank Marketing 39 (5), 886-899, 2021
92021
Climbing the down escalator: When customer-to-customer interaction may not be helping service firms
D Johnson, YB Limbu, C Jayachandran, PR Reddy
European Journal of Marketing 53 (11), 2348-2372, 2019
92019
Marketplace trust
K Grayson, D Johnson
The Wiley Blackwell encyclopedia of consumption and consumer studies, 1-3, 2015
82015
Consumer financial anxiety
DS Johnson, M Peterson
International Journal of Bank Marketing 32 (6), 515-533, 2014
5*2014
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Articles 1–20