Devon S. Johnson PhD
Devon S. Johnson PhD
Professor of Marketing (full), Montclair State University, NJ
Verified email at
Cited by
Cited by
Cognitive and affective trust in service relationships
D Johnson, K Grayson
Journal of Business research 58 (4), 500-507, 2005
Is firm trust essential in a trusted environment? How trust in the business context influences customers
K Grayson, D Johnson, DFR Chen
Journal of Marketing Research 45 (2), 241-256, 2008
Handbook of services marketing and management
T Swartz, D Iacobucci
Sage, 2000
Understanding how technology paradoxes affect customer satisfaction with self‐service technology: The role of performance ambiguity and trust in technology
DS Johnson, F Bardhi, DT Dunn
Psychology & Marketing 25 (5), 416-443, 2008
Achieving customer value from electronic channels through identity commitment, calculative commitment, and trust in technology
DS Johnson
Journal of interactive marketing 21 (4), 2-22, 2007
Digitization of selling activity and sales force performance: An empirical investigation
DS Johnson, S Bharadwaj
Journal of the Academy of Marketing science 33, 3-18, 2005
Message content features and social media engagement: evidence from the media industry
G Moran, L Muzellec, D Johnson
Journal of Product & Brand Management 29 (5), 533-545, 2020
Sources and dimensions of trust in service relationships
DS Johnson, K Grayson
Handbook of services marketing & management, 357-370, 2000
Emotional support, perceived corporate ownership and skepticism toward out-groups in virtual communities
DS Johnson, B Lowe
Journal of Interactive Marketing 29 (1), 1-10, 2015
Customer relationship management processes: How faithful are business-to-business firms to customer profitability?
DS Johnson, BH Clark, G Barczak
Industrial Marketing Management 41 (7), 1094-1105, 2012
The marketing organization’s journey to become data-driven
DS Johnson, L Muzellec, D Sihi, D Zahay
Journal of Research in Interactive Marketing 13 (2), 162-178, 2019
Viability and fertilizing capacity of cryopreserved sperm from three North American acipenseriform species: a retrospective study
Á Horváth, WR Wayman, JC Dean, B Urbányi, TR Tiersch, SD Mims, ...
Journal of Applied Ichthyology 24 (4), 443-449, 2008
Consumer financial anxiety: US regional financial service firms’ trust building response to the financial crisis
D S. Johnson, M Peterson
International Journal of Bank Marketing 32 (6), 515-533, 2014
Beyond trial: Consumer assimilation of electronic channels
DS Johnson
Journal of Interactive Marketing 22 (2), 28-44, 2008
Diagnostic and prescriptive benefits of consumer participation in virtual communities of personal challenge
B Lowe, D Johnson
European Journal of Marketing 51 (11/12), 1817-1835, 2017
Implementing big data analytics in marketing departments: Mixing organic and administered approaches to increase data-driven decision making
DS Johnson, D Sihi, L Muzellec
Informatics 8 (4), 66, 2021
The effects of mental budgeting and pain of payment on the financial decision making of socially excluded people
S Chun, DS Johnson
International Journal of Bank Marketing 39 (5), 886-899, 2021
Climbing the down escalator: When customer-to-customer interaction may not be helping service firms
D Johnson, YB Limbu, C Jayachandran, PR Reddy
European Journal of Marketing 53 (11), 2348-2372, 2019
Marketplace trust
K Grayson, D Johnson
The Wiley Blackwell encyclopedia of consumption and consumer studies, 1-3, 2015
Consumer financial anxiety
DS Johnson, M Peterson
International Journal of Bank Marketing 32 (6), 515-533, 2014
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