Ko de Ruyter
Ko de Ruyter
King's College, King's Business School, London, United Kingdom
Verified email at kcl.ac.uk
Cited by
Cited by
On the relationship between store image, store satisfaction and store loyalty
J Bloemer, K De Ruyter
European Journal of marketing, 1998
What drives consumers to shop online? A literature review
T Perea, Monsuwe, BGC Dellaert, K De Ruyter
International Journal of Service Industry Management 15 (1), 102-121, 2004
Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction
J Bloemer, K De Ruyter, P Peeters
International Journal of bank marketing, 1998
Linking perceived service quality and service loyalty: a multi‐dimensional perspective
J Bloemer, KO De Ruyter, M Wetzels
European journal of marketing, 1999
Response rate and response quality of internet-based surveys: an experimental study
E Deutskens, K De Ruyter, M Wetzels, P Oosterveld
Marketing letters 15 (1), 21-36, 2004
On the relationship between perceived service quality, service loyalty and switching costs
K De Ruyter, M Wetzels, J Bloemer
International journal of service industry management, 1998
Handbook of industrial engineering: technology and operations management Service systems and service quality
G Salvendy
John Wiley & Sons, 2001
An assessment of value creation in mobile service delivery and the moderating role of time consciousness
M Kleijnen, K De Ruyter, M Wetzels
Journal of retailing 83 (1), 33-46, 2007
Customer adoption of e‐service: an experimental study
K De Ruyter, M Wetzels, M Kleijnen
International journal of service industry management, 2001
Customer-to-customer interactions: broadening the scope of word of mouth research
B Libai, R Bolton, MS Bügel, K De Ruyter, O Götz, H Risselada, ...
Journal of service research 13 (3), 267-282, 2010
Social capital production in a virtual P3 community
C Mathwick, C Wiertz, K De Ruyter
Journal of consumer research 34 (6), 832-849, 2008
Antecedents of commitment and trust in customer–supplier relationships in high technology markets
K De Ruyter, L Moorman, J Lemmink
Industrial Marketing Management 30 (3), 271-286, 2001
The extended transportation-imagery model: A meta-analysis of the antecedents and consequences of consumers' narrative transportation
T Van Laer, K De Ruyter, LM Visconti, M Wetzels
Journal of Consumer research 40 (5), 797-817, 2014
Marketing service relationships: the role of commitment
M Wetzels, K De Ruyter, M Van Birgelen
Journal of business & industrial marketing, 1998
Beyond the call of duty: Why customers contribute to firm-hosted commercial online communities
C Wiertz, K de Ruyter
Organization studies 28 (3), 347-376, 2007
Consumer acceptance of wireless finance
M Kleijnen, M Wetzels, K De Ruyter
Journal of financial services marketing 8 (3), 206-217, 2004
More than words: The influence of affective content and linguistic style matches in online reviews on conversion rates
S Ludwig, K De Ruyter, M Friedman, EC Brüggen, M Wetzels, G Pfann
Journal of Marketing 77 (1), 87-103, 2013
Understanding customer engagement in services
P Patterson, T Yu, K De Ruyter
Advancing theory, maintaining relevance, proceedings of ANZMAC 2006 …, 2006
Merging service quality and service satisfaction. An empirical test of an integrative model
K De Ruyter, J Bloemer, P Peeters
Journal of economic psychology 18 (4), 387-406, 1997
Customer relationship management: Making hard decisions with soft numbers
J Anton, JE Monger, R Feinberg, R Widdows, K de Ruyter
Prentice Hall, 1996
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