| On the relationship between store image, store satisfaction and store loyalty J Bloemer, K De Ruyter European Journal of marketing 32 (5/6), 499-513, 1998 | 2411 | 1998 |
| What drives consumers to shop online? A literature review T Perea, Monsuwe, BGC Dellaert, K De Ruyter International Journal of Service Industry Management 15 (1), 102-121, 2004 | 1835* | 2004 |
| Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction J Bloemer, K De Ruyter, P Peeters International Journal of bank marketing 16 (7), 276-286, 1998 | 1695 | 1998 |
| Linking perceived service quality and service loyalty: a multi‐dimensional perspective J Bloemer, KO De Ruyter, M Wetzels European journal of marketing 33 (11/12), 1082-1106, 1999 | 1589 | 1999 |
| Response rate and response quality of internet-based surveys: An experimental study E Deutskens, K De Ruyter, M Wetzels, P Oosterveld Marketing letters 15, 21-36, 2004 | 1430 | 2004 |
| The extended transportation-imagery model: A meta-analysis of the antecedents and consequences of consumers' narrative transportation T Van Laer, K De Ruyter, LM Visconti, M Wetzels Journal of Consumer research 40 (5), 797-817, 2014 | 1273 | 2014 |
| An assessment of value creation in mobile service delivery and the moderating role of time consciousness M Kleijnen, K De Ruyter, M Wetzels Journal of retailing 83 (1), 33-46, 2007 | 1197 | 2007 |
| Handbook of industrial engineering: technology and operations management Service systems and service quality G Salvendy John Wiley & Sons, 2001 | 1092 | 2001 |
| Customer-to-customer interactions: broadening the scope of word of mouth research B Libai, R Bolton, MS Bügel, K De Ruyter, O Götz, H Risselada, ... Journal of service research 13 (3), 267-282, 2010 | 1029 | 2010 |
| On the relationship between perceived service quality, service loyalty and switching costs K De Ruyter, M Wetzels, J Bloemer International journal of service industry management 9 (5), 436-453, 1998 | 1017 | 1998 |
| Social capital production in a virtual P3 community C Mathwick, C Wiertz, K De Ruyter Journal of consumer research 34 (6), 832-849, 2008 | 948 | 2008 |
| Antecedents of commitment and trust in customer–supplier relationships in high technology markets K De Ruyter, L Moorman, J Lemmink Industrial Marketing Management 30 (3), 271-286, 2001 | 924 | 2001 |
| Customer adoption of e‐service: an experimental study K De Ruyter, M Wetzels, M Kleijnen International journal of service industry management 12 (2), 184-207, 2001 | 919 | 2001 |
| More than words: The influence of affective content and linguistic style matches in online reviews on conversion rates S Ludwig, K De Ruyter, M Friedman, EC Brüggen, M Wetzels, G Pfann Journal of marketing 77 (1), 87-103, 2013 | 898 | 2013 |
| Understanding customer engagement in services P Patterson, T Yu, K De Ruyter Advancing theory, maintaining relevance, proceedings of ANZMAC 2006 …, 2006 | 864 | 2006 |
| Beyond the call of duty: Why customers contribute to firm-hosted commercial online communities C Wiertz, K de Ruyter Organization studies 28 (3), 347-376, 2007 | 850 | 2007 |
| Unraveling the personalization paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness E Aguirre, D Mahr, D Grewal, K De Ruyter, M Wetzels Journal of retailing 91 (1), 34-49, 2015 | 846 | 2015 |
| Marketing service relationships: the role of commitment M Wetzels, K De Ruyter, M Van Birgelen Journal of business & industrial marketing 13 (4/5), 406-423, 1998 | 825 | 1998 |
| Consumer acceptance of wireless finance M Kleijnen, M Wetzels, K De Ruyter Journal of financial services marketing 8, 206-217, 2004 | 794 | 2004 |
| Merging service quality and service satisfaction. An empirical test of an integrative model K De Ruyter, J Bloemer, P Peeters Journal of economic psychology 18 (4), 387-406, 1997 | 667 | 1997 |
Debbie Isobel KeelingUniversity of SussexGeverifieerd e-mailadres voor sussex.ac.uk
