Alicia A. Grandey
Alicia A. Grandey
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Emotional regulation in the workplace: A new way to conceptualize emotional labor.
AA Grandey
Journal of occupational health psychology 5 (1), 95, 2000
Emotional labor and burnout: Comparing two perspectives of “people work”
CM Brotheridge, AA Grandey
Journal of vocational behavior 60 (1), 17-39, 2002
When “the show must go on”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery
AA Grandey
Academy of management Journal 46 (1), 86-96, 2003
The conservation of resources model applied to work–family conflict and strain
AA Grandey, R Cropanzano
Journal of vocational behavior 54 (2), 350-370, 1999
The relationship of organizational politics and support to work behaviors, attitudes, and stress
R Cropanzano, JC Howes, AA Grandey, P Toth
Journal of Organizational Behavior: The International Journal of Industrial …, 1997
The customer is not always right: customer aggression and emotion regulation of service employees
AA Grandey, DN Dickter, HP Sin
Journal of Organizational Behavior: The International Journal of Industrial …, 2004
Is “service with a smile” enough? Authenticity of positive displays during service encounters
AA Grandey, GM Fisk, AS Mattila, KJ Jansen, LA Sideman
Organizational Behavior and human decision processes 96 (1), 38-55, 2005
Must" service with a smile" be stressful? The moderating role of personal control for American and French employees.
AA Grandey, GM Fisk, DD Steiner
Journal of applied psychology 90 (5), 893, 2005
Service with a smile and encounter satisfaction: Emotional contagion and appraisal mechanisms
PB Barger, AA Grandey
Academy of management journal 49 (6), 1229-1238, 2006
A longitudinal and multi‐source test of the work–family conflict and job satisfaction relationship
A A Grandey, B L Cordeiro, A C Crouter
Journal of occupational and Organizational Psychology 78 (3), 305-323, 2005
Display rules versus display autonomy: emotion regulation, emotional exhaustion, and task performance in a call center simulation.
LS Goldberg, AA Grandey
Journal of occupational health psychology 12 (3), 301, 2007
Verbal abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor.
AA Grandey, JH Kern, MR Frone
Journal of occupational health psychology 12 (1), 63, 2007
Work-family conflict and work-related withdrawal behaviors
LB Hammer, TN Bauer, AA Grandey
Journal of Business and Psychology 17 (3), 419-436, 2003
Affective states and traits in the workplace: Diary and survey data from young workers
AA Grandey, AP Tam, AL Brauburger
Motivation and emotion 26 (1), 31-55, 2002
Free to be you and me: a climate of authenticity alleviates burnout from emotional labor.
A Grandey, SC Foo, M Groth, RE Goodwin
Journal of occupational health psychology 17 (1), 1, 2012
Emotional display rules as work unit norms: a multilevel analysis of emotional labor among nurses.
JM Diefendorff, RJ Erickson, AA Grandey, JJ Dahling
Journal of occupational health psychology 16 (2), 170, 2011
Emotional labor at a crossroads: Where do we go from here?
AA Grandey, AS Gabriel
Annu. Rev. Organ. Psychol. Organ. Behav. 2 (1), 323-349, 2015
Customer incivility as a social stressor: the role of race and racial identity for service employees.
JH Kern, AA Grandey
Journal of Occupational Health Psychology 14 (1), 46, 2009
The emotion regulation behind the customer service smile
AA Grandey, AL Brauburger
Emotions in the workplace: Understanding the structure and role of emotions …, 2002
Relationship between coping, cognitive dysfunction and depression in multiple sclerosis
PA Arnett, CI Higginson, WD Voss, JJ Randolph, AA Grandey
The Clinical Neuropsychologist 16 (3), 341-355, 2002
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