| Emotional regulation in the workplace: A new way to conceptualize emotional labor. AA Grandey Journal of occupational health psychology 5 (1), 95, 2000 | 5872 | 2000 |
| Emotional labor and burnout: Comparing two perspectives of “people work” CM Brotheridge, AA Grandey Journal of vocational behavior 60 (1), 17-39, 2002 | 4213 | 2002 |
| When “the show must go on”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery AA Grandey Academy of management Journal 46 (1), 86-96, 2003 | 3547 | 2003 |
| The conservation of resources model applied to work–family conflict and strain AA Grandey, R Cropanzano Journal of vocational behavior 54 (2), 350-370, 1999 | 2138 | 1999 |
| The relationship of organizational politics and support to work behaviors, attitudes, and stress R Cropanzano, JC Howes, AA Grandey, P Toth Journal of Organizational Behavior: The International Journal of Industrial …, 1997 | 1912 | 1997 |
| The customer is not always right: customer aggression and emotion regulation of service employees AA Grandey, DN Dickter, HP Sin Journal of Organizational Behavior: The International Journal of Industrial …, 2004 | 1510 | 2004 |
| Is “service with a smile” enough? Authenticity of positive displays during service encounters AA Grandey, GM Fisk, AS Mattila, KJ Jansen, LA Sideman Organizational behavior and human decision processes 96 (1), 38-55, 2005 | 1252 | 2005 |
| Must" service with a smile" be stressful? The moderating role of personal control for American and French employees. AA Grandey, GM Fisk, DD Steiner Journal of applied psychology 90 (5), 893, 2005 | 862 | 2005 |
| Service with a smile and encounter satisfaction: Emotional contagion and appraisal mechanisms PB Barger, AA Grandey Academy of management journal 49 (6), 1229-1238, 2006 | 817 | 2006 |
| A longitudinal and multi‐source test of the work–family conflict and job satisfaction relationship A A Grandey, B L Cordeiro, A C Crouter Journal of occupational and Organizational Psychology 78 (3), 305-323, 2005 | 786 | 2005 |
| Emotional labor at a crossroads: Where do we go from here? AA Grandey, AS Gabriel Annu. Rev. Organ. Psychol. Organ. Behav. 2 (1), 323-349, 2015 | 785 | 2015 |
| Display rules versus display autonomy: emotion regulation, emotional exhaustion, and task performance in a call center simulation. LS Goldberg, AA Grandey Journal of occupational health psychology 12 (3), 301, 2007 | 770 | 2007 |
| Verbal abuse from outsiders versus insiders: comparing frequency, impact on emotional exhaustion, and the role of emotional labor. AA Grandey, JH Kern, MR Frone Journal of occupational health psychology 12 (1), 63, 2007 | 737 | 2007 |
| Free to be you and me: a climate of authenticity alleviates burnout from emotional labor. A Grandey, SC Foo, M Groth, RE Goodwin Journal of occupational health psychology 17 (1), 1, 2012 | 616 | 2012 |
| Work-family conflict and work-related withdrawal behaviors LB Hammer, TN Bauer, AA Grandey Journal of Business and Psychology 17, 419-436, 2003 | 548 | 2003 |
| Emotional display rules as work unit norms: a multilevel analysis of emotional labor among nurses. JM Diefendorff, RJ Erickson, AA Grandey, JJ Dahling Journal of occupational health psychology 16 (2), 170, 2011 | 533 | 2011 |
| Affective states and traits in the workplace: Diary and survey data from young workers AA Grandey, AP Tam, AL Brauburger Motivation and emotion 26, 31-55, 2002 | 531 | 2002 |
| The state of the heart: Emotional labor as emotion regulation reviewed and revised. AA Grandey, RC Melloy Journal of occupational health psychology 22 (3), 407, 2017 | 514 | 2017 |
| Customer incivility as a social stressor: the role of race and racial identity for service employees. JH Kern, AA Grandey Journal of occupational health psychology 14 (1), 46, 2009 | 414 | 2009 |
| Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work A Grandey, J Diefendorff, DE Rupp Routledge, 2013 | 330 | 2013 |
Nai-Wen ChiInstitute of Human Resource Management National Sun Yat-Sen University, TaiwanGeverifieerd e-mailadres voor mail.nsysu.edu.tw
