| The effects of marketer-and advocate-initiated online service recovery responses on silent bystanders W Weitzl, C Hutzinger Journal of Business Research 80, 164-175, 2017 | 126 | 2017 |
| An empirical study on how webcare mitigates complainants’ failure attributions and negative word-of-mouth W Weitzl, C Hutzinger, S Einwiller Computers in Human Behavior 89, 316-327, 2018 | 74 | 2018 |
| Trust, decision rights delegation, and performance—The case of franchising M Herz, C Hutzinger, H Seferagic, J Windsperger Journal of Small Business Management 54 (3), 973-991, 2016 | 51 | 2016 |
| Rise and fall of complainants’ desires: The role of pre-failure brand commitment and online service recovery satisfaction WJ Weitzl, C Hutzinger Computers in Human Behavior 97, 116-129, 2019 | 43 | 2019 |
| Co-creation of online service recoveries and its effects on complaint bystanders C Hutzinger, WJ Weitzl Journal of Business Research 130, 525-538, 2021 | 25 | 2021 |
| Reputation and Image Recovery for the Tourism Industry G Walters, J Mair Goodfellow Publishers Ltd, 2019 | 7 | 2019 |
| I am ashamed of my brand-self! Consumer-brand identification as a moderator of emotional reactions following symbol-laden brand failures WJ Weitzl, C Hutzinger, U Wagner Journal of Product & Brand Management 33 (1), 1-13, 2024 | 5 | 2024 |
| Double jeopardy: effects of inter-failures and webcare on (un-)committed online complainants’ revenge C Hutzinger, WJ Weitzl Internet Research 33 (7), 19-45, 2023 | 4 | 2023 |
| Service failures as triggers of superior brand evaluations C Hutzinger, W Weitzl Goodfellow Publishers, 2019 | 1 | 2019 |
PD Wolfgang J. Weitzl, PhDProfessor of Digital Marketing, University of Applied Sciences Upper AustriaGeverifieerd e-mailadres voor univie.ac.at
