S Douglas Pugh
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Citizenship behavior and social exchange
MA Konovsky, SD Pugh
Academy of management journal 37 (3), 656-669, 1994
29471994
Service with a smile: Emotional contagion in the service encounter
SD Pugh
Academy of management journal 44 (5), 1018-1027, 2001
16672001
Exploring the role of emotions in injustice perceptions and retaliation.
LJ Barclay, DP Skarlicki, SD Pugh
Journal of applied psychology 90 (4), 629, 2005
6402005
Just doing business: Modern racism and obedience to authority as explanations for employment discrimination
AP Brief, J Dietz, RR Cohen, SD Pugh, JB Vaslow
Organizational behavior and human decision processes 81 (1), 72-97, 2000
4242000
Willing and able to fake emotions: A closer examination of the link between emotional dissonance and employee well-being.
SD Pugh, M Groth, T Hennig-Thurau
Journal of Applied Psychology 96 (2), 377, 2011
3142011
Service climate effects on customer attitudes: An examination of boundary conditions
J Dietz, SD Pugh, JW Wiley
Academy of management journal 47 (1), 81-92, 2004
2982004
After the fall: Layoff victims' trust and cynicism in re‐employment
SD Pugh, DP Skarlicki, BS Passell
Journal of Occupational and Organizational Psychology 76 (2), 201-212, 2003
2872003
Driving service effectiveness through employee-customer linkages
SD Pugh, J Dietz, JW Wiley, SM Brooks
Academy of Management Perspectives 16 (4), 73-84, 2002
1992002
Looking inside and out: The impact of employee and community demographic composition on organizational diversity climate.
SD Pugh, J Dietz, AP Brief, JW Wiley
Journal of applied psychology 93 (6), 1422, 2008
1912008
Following display rules in good or bad faith?: Customer orientation as a moderator of the display rule-emotional labor relationship
JA Allen, SD Pugh, AA Grandey, M Groth
Human Performance 23 (2), 101-115, 2010
1402010
Employee engagement at the organizational level of analysis
SD Pugh, J Dietz
Industrial and Organizational Psychology 1 (1), 44-47, 2008
1002008
Emotional regulation in individuals and dyads: Causes, costs, and consequences
SD Pugh
Emotions in the workplace: Understanding the structure and role of emotions …, 2002
812002
Beyond good intentions: The next steps toward racial equality in the American workplace
AP Brief, RT Buttram, RM Reizenstien, SD Pugh, JD Callahan, ...
Academy of Management Perspectives 11 (4), 59-72, 1997
801997
When explanations for layoffs are not enough: Employer's integrity as a moderator of the relationship between informational justice and retaliation
DP Skarlicki, LJ Barclay, DS Pugh
Journal of occupational and organizational psychology 81 (1), 123-146, 2008
792008
Services management research: Review, integration, and future directions
M Subramony, SD Pugh
Journal of Management 41 (1), 349-373, 2015
772015
The relationship between dysfunctional interpersonal tendencies, derailment potential behavior, and turnover
MA Carson, LR Shanock, ED Heggestad, AM Andrew, SD Pugh, M Walter
Journal of Business and Psychology 27 (3), 291-304, 2012
612012
Why and when do stores with satisfied employees have satisfied customers? The roles of responsiveness and store busyness
AA Grandey, LS Goldberg, SD Pugh
Journal of Service Research 14 (4), 397-409, 2011
602011
Emotional labor: Organization-level influences, strategies, and outcomes.
SD Pugh, JM Diefendorff, CM Moran
Routledge/Taylor & Francis Group, 2013
362013
The Just World and Winston Churchill: An Approach/Avoidance Conflict about Psychological Distance When Harming Victims
R Folder, SD Pugh
The Justice Motive in Everyday Life, 168-186, 2002
252002
I say tomato, you say domate: Differential reactions to English-only workplace policies by persons from immigrant and non-immigrantfamilies
J Dietz, S Pugh
Journal of Business Ethics 52 (4), 365-379, 2004
222004
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Artikelen 1–20