Anne Roggeveen
Anne Roggeveen
Charles Clarke Reynolds Professor of Retailing & Marketing, Babson College
Verified email at babson.edu - Homepage
Title
Cited by
Cited by
Year
Customer experience creation: Determinants, dynamics and management strategies
PC Verhoef, KN Lemon, A Parasuraman, A Roggeveen, M Tsiros, ...
Journal of retailing 85 (1), 31-41, 2009
30192009
Store atmospherics: A multisensory perspective
C Spence, NM Puccinelli, D Grewal, AL Roggeveen
Psychology & Marketing 31 (7), 472-488, 2014
4492014
The effect of compensation on repurchase intentions in service recovery
D Grewal, AL Roggeveen, M Tsiros
Journal of retailing 84 (4), 424-434, 2008
2692008
Understanding the co-creation effect: when does collaborating with customers provide a lift to service recovery?
AL Roggeveen, M Tsiros, D Grewal
Journal of the Academy of Marketing Science 40 (6), 771-790, 2012
2602012
Like it or not
KS Coulter, A Roggeveen
Management Research Review, 2012
1672012
The impact of dynamic presentation format on consumer preferences for hedonic products and services
AL Roggeveen, D Grewal, C Townsend, R Krishnan
Journal of Marketing 79 (6), 34-49, 2015
1332015
Regulatory fit: A meta-analytic synthesis
S Motyka, D Grewal, NM Puccinelli, AL Roggeveen, T Avnet, A Daryanto, ...
Journal of Consumer Psychology 24 (3), 394-410, 2014
1262014
Retail value-based pricing strategies: New times, new technologies, new consumers
D Grewal, AL Roggeveen, LD Compeau, M Levy
Journal of Retailing 88 (1), 1-6, 2012
1202012
The personalization-privacy paradox: implications for new media
E Aguirre, AL Roggeveen, D Grewal, M Wetzels
Journal of Consumer Marketing, 2016
1032016
Do digital displays enhance sales? Role of retail format and message content
AL Roggeveen, J Nordfšlt, D Grewal
Journal of Retailing 92 (1), 122-131, 2016
942016
How call center location impacts expectations of service from reputable versus lesser known firms
AL Roggeveen, N Bharadwaj, WD Hoyer
Journal of Retailing 83 (4), 403-410, 2007
922007
Deal or no deal? How number of buyers, purchase limit, and time‐to‐expiration impact purchase decisions on group buying websites
KS Coulter, A Roggeveen
Journal of Research in Interactive Marketing, 2012
892012
How the order of sampled experiential products affects choice
D Biswas, D Grewal, A Roggeveen
Journal of Marketing Research 47 (3), 508-519, 2010
832010
Enhancing customer engagement through consciousness
D Grewal, AL Roggeveen, R Sisodia, J Nordfšlt
Journal of Retailing 93 (1), 55-64, 2017
822017
Perceived source variability versus familiarity: Testing competing explanations for the truth effect
AL Roggeveen, GV Johar
Journal of Consumer Psychology 12 (2), 81-91, 2002
802002
The future of in-store technology
D Grewal, SM Noble, AL Roggeveen, J Nordfalt
Journal of the Academy of Marketing Science 48 (1), 96-113, 2020
772020
The impact of offshored and outsourced call service centers on customer appraisals
N Bharadwaj, AL Roggeveen
Marketing Letters 19 (1), 13-23, 2008
702008
How the COVID-19 pandemic may change the world of Retailing
AL Roggeveen, R Sethuraman
Journal of Retailing 96 (2), 169, 2020
622020
Shall I tell you now or later? Assimilation and contrast in the evaluation of experiential products
K Wilcox, AL Roggeveen, D Grewal
Journal of Consumer Research 38 (4), 763-773, 2011
562011
Price number relationships and deal processing fluency: the effects of approximation sequences and number multiples
KS Coulter, AL Roggeveen
Journal of Marketing Research 51 (1), 69-82, 2014
492014
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