| Antecedents and effects of engaged frontline employees: A study from the hospitality industry T Slåtten, M Mehmetoglu Managing Service Quality: An International Journal 21 (1), 88-107, 2011 | 564 | 2011 |
| Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs T Slåtten, G Svensson, S Sværi International Journal of Quality and service sciences 3 (3), 267-284, 2011 | 205 | 2011 |
| Atmospheric experiences that emotionally touch customers: a case study from a winter park T Slåtten, M Mehmetoglu, G Svensson, S Sværi Managing Service Quality: An International Journal 19 (6), 721-746, 2009 | 183 | 2009 |
| The effects of transformational leadership and perceived creativity on innovation behavior in the hospitality industry T Slåtten, M Mehmetoglu Journal of Human Resources in Hospitality & Tourism 14 (2), 195-219, 2015 | 168 | 2015 |
| Make it memorable: customer experiences in winter amusement parks T Slåtten, C Krogh, S Connolley International Journal of Culture, Tourism and Hospitality Research 5 (1), 80-91, 2011 | 157 | 2011 |
| Service quality and turnover intentions as perceived by employees: Antecedents and consequences T Slåtten, G Svensson, S Sværi Personnel Review 40 (2), 205-221, 2011 | 154 | 2011 |
| Determinants and effects of employee’s creative self-efficacy on innovative activities T Slåtten International Journal of Quality and Service Sciences 6 (4), 326-347, 2014 | 150 | 2014 |
| What are the drivers for innovative behavior in frontline jobs? A study of the hospitality industry in Norway T Slåtten, M Mehmetoglu Journal of Human Resources in Hospitality & Tourism 10 (3), 254-272, 2011 | 125 | 2011 |
| Empowering leadership, work group cohesiveness, individual learning orientation and individual innovative behaviour in the public sector: empirical evidence from Norway BR Mutonyi, T Slåtten, G Lien International Journal of Public Leadership 16 (2), 175-197, 2020 | 123 | 2020 |
| Antecedents and effects of employees' feelings of joy on employees' innovative behaviour T Slåtten International Journal of Quality and Service Sciences 3 (1), 93-109, 2011 | 104 | 2011 |
| Organizational climate and creative performance in the public sector BR Mutonyi, T Slåtten, G Lien European Business Review 32 (4), 615-631, 2020 | 99 | 2020 |
| Do employees' feelings really matter in service‐quality management? T Slåtten European Business Review 22 (3), 318-338, 2010 | 97 | 2010 |
| Antecedents and effects of emotional satisfaction on employee‐perceived service quality T Slåtten Managing Service Quality: An International Journal 18 (4), 370-386, 2008 | 94 | 2008 |
| The role of aesthetic experiential qualities for tourist satisfaction and loyalty MA Breiby, T Slåtten International Journal of Culture, Tourism and Hospitality Research 12 (1), 1-14, 2018 | 89 | 2018 |
| The impact of individual creativity, psychological capital, and leadership autonomy support on hospital employees’ innovative behaviour T Slåtten, BR Mutonyi, G Lien BMC Health Services Research 20, 1-17, 2020 | 77 | 2020 |
| A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF) S Svari, T Slåtten, G Svensson, B Edvardsson Journal of Services Marketing 25 (5), 323-335, 2011 | 70 | 2011 |
| The effects of aesthetic experiential qualities on touristspositive emotions and loyalty: A case of a Nature-Based Context in Norway MA Breiby, T Slåtten Journal of Quality Assurance in Hospitality & Tourism 16 (4), 323-346, 2015 | 68 | 2015 |
| Fostering learning organisation in transitional economy–the role of authentic leadership and employee affective commitment M Delić, T Slåtten, B Milić, U Marjanović, S Vulanović International Journal of Quality and Service Sciences 9 (3/4), 441-455, 2017 | 65 | 2017 |
| A DIP‐construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry S Svari, G Svensson, T Slåtten, B Edvardsson Managing Service Quality: An International Journal 20 (1), 26-45, 2010 | 62 | 2010 |
| The effect of managerial practice on Employee‐Perceived service quality: the role of emotional satisfaction T Slåtten Managing Service Quality: An International Journal 19 (4), 431-455, 2009 | 60 | 2009 |
