| IT Service Management: A Cross-national Study of ITIL Adoption M Marrone, F Gacenga, A Cater-Steel, L and Kolbe Communications of the Association for Information Systems 34 (1), 865-892, 2014 | 126 | 2014 |
| Extending the IT service quality measurement framework through a systematic literature review M Lepmets, A Cater-Steel, F Gacenga, E Ras Journal of Service Science Research 4 (1), 7-47, 2012 | 69 | 2012 |
| An international analysis of IT service management benefits and performance measurement F Gacenga, A Cater-Steel, M Toleman Journal of Global Information Technology Management 13 (4), 28-63, 2010 | 58 | 2010 |
| A proposal and evaluation of a design method in design science research F Gacenga, A Cater-Steel, M Toleman, WG Tan The Electronic Journal of Business Research Methods 10 (2), 89-100, 2012 | 40 | 2012 |
| It service management: towards a contingency theory of performance measurement F Gacenga, A Cater-Steel, WG Tan, M Toleman Proceedings of International Conference on Information Systems (ICIS 2011), 2011 | 14 | 2011 |
| A performance measurement framework for IT service management FN Gacenga University of Southern Queensland, 2013 | 12 | 2013 |
| Planetary geology AP Rossi, S Van Gasselt Springer, 2018 | 11 | 2018 |
| Measuring the performance of service orientated IT management F Gacenga, A Cater-Steel, M Toleman, WG Tan Sprouts: working papers on information environments, systems and …, 2011 | 11 | 2011 |
| Measuring the performance of IT service management F Gacenga, A Cater-Steel, M Toleman Communications of Global Information Technology (COGIT) 3 (2011), 13-24, 2011 | 8 | 2011 |
| Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress] F Gacenga, A Cater-Steel, WG Tan Proceedings of the 15th Pacific Asia Conference on Information Systems …, 2011 | 3 | 2011 |
| Navigating the education research maze: contextual, conceptual, methodological and transformational challenges and opportunities for researchers D Rossi, F Gacenga, PA Danaher Springer, 2016 | 1 | 2016 |
| Keeping score: measuring ITSM performance F Gacenga, A Cater-Steel, M Toleman, WG Tan Proceedings of the 14th National Conference of IT Service Management Forum …, 2011 | 1 | 2011 |
| Performance Measurement Of IT Service Management: A Case Study Of An Australian University (Research In Progress). F Gacenga, A Cater-Steel PACIS, 63, 2011 | 1 | 2011 |
| Performance measurement of IT service management: a case study of an Australian university F Gacenga, A Cater-Steel Proceedings of the 15th Pacific Asia Conference on Information Systems …, 2011 | 1 | 2011 |
| Delivering value through IT service management metrics F Gacenga, A Cater-Steel ITSMF Bulletin: Informed Intelligence, 8-9, 2010 | 1 | 2010 |
| What's Your PMF challenge? F Gacenga, A Cater-Steel ITSMF Bulletin: Informed Intelligence, 15-17, 2010 | 1 | 2010 |
| A benefit based segmentation of radio audiences in Nairobi: a case study of university students FN Gacenga University of Nairobi,, 2000 | 1 | 2000 |
| Navigating Mazes in and with Specific Research Methods F Gacenga Navigating the Education Research Maze: Contextual, Conceptual …, 2016 | | 2016 |
| Navigating, negotiating and nullifying education research mazes: successful strategies for mobilising contextual, conceptual, methodological and transformational challenges and … PA Danaher, D Rossi, F Gacenga Navigating the Education Research Maze, 1-16, 2016 | | 2016 |
| The Compass, Navigation and the Journey: A Role for eResearch in Navigating the Research Maze F Gacenga Navigating the Education Research Maze, 217-233, 2016 | | 2016 |
Aileen Cater-SteelUniversity of Southern QueenslandVerified email at usq.edu.au
