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Klaus Schoefer
Klaus Schoefer
Professor of Marketing, Newcastle University Business School
Geverifieerd e-mailadres voor ncl.ac.uk - Homepage
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The impact of perceived justice on consumers' emotional responses to service complaint experiences
K Schoefer, C Ennew
Journal of Services Marketing 19 (5), 261-270, 2005
5512005
Factors influencing the acceptance of self-service technologies: A meta-analysis
M Blut, C Wang, K Schoefer
Journal of Service Research 19 (4), 396-416, 2016
3372016
The role of emotions in translating perceptions of (in) justice into postcomplaint behavioral responses
K Schoefer, A Diamantopoulos
Journal of service research 11 (1), 91-103, 2008
2922008
The role of cognition and affect in the formation of customer satisfaction judgements concerning service recovery encounters
K Schoefer
Journal of Consumer Behaviour: An International Research Review 7 (3), 210-221, 2008
1682008
Do professional service firms benefit from customer and supplier collaborations in competitive, turbulent environments?
N Heirati, A O'Cass, K Schoefer, V Siahtiri
Industrial Marketing Management 55, 50-58, 2016
1272016
The determinants and consequences of consumer trust in e-retailing: a conceptual framework
C Bramall, K Schoefer, S McKechnie
Irish Marketing Review 17 (2), 13-22, 2005
1262005
Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale
K Schoefer, A Diamantopoulos
Service Business 2, 65-81, 2008
1132008
Cultural moderation in the formation of recovery satisfaction judgments: a cognitive-affective perspective
K Schoefer
Journal of Service Research 13 (1), 52-66, 2010
1122010
A Typology of Consumers' Emotional Response Styles during Service Recovery Encounters*
K Schoefer, A Diamantopoulos
British Journal of Management 20 (3), 292-308, 2009
932009
Customer evaluations of tour operators' responses to their complaints
K Schoefer, C Ennew
Journal of Travel & Tourism Marketing 17 (1), 83-92, 2004
872004
Service failure and service recovery in tourism: A review
C Ennew, K Schoefer
Christel DeHaan Tourism and Travel Research Institute, Nottingham University …, 2003
782003
Perceived brand globalness/localness: A systematic review of the literature and directions for further research
H Liu, K Schoefer, F Fastoso, E Tzemou
Journal of International Marketing 29 (1), 77-94, 2021
722021
The dark side of customer participation: when customer participation in service co-development leads to role stress
M Blut, N Heirati, K Schoefer
Journal of Service Research 23 (2), 156-173, 2020
69*2020
Perceived globalness and localness in B2B brands: A co-branding perspective
M Mohan, BP Brown, C Sichtmann, K Schoefer
Industrial Marketing Management 72, 59-70, 2018
562018
Corporate Rebranding: An Internal Perspective
A Joseph, S Gupta, YC Wang, K Schoefer
Journal of Business Research 130 (709-723), 2021
532021
The moderating effect of cultural value orientations on behavioral responses to dissatisfactory service experiences
K Schoefer, A Wäppling, N Heirati, M Blut
Journal of Retailing and Consumer Services 48, 247-256, 2019
442019
Emotional responses to service complaint experiences: the role of perceived justice
K Schoefer, C Ennew
Christel DeHaan Tourism and Travel Research Institute, University of Nottingham, 2002
392002
A review of E-mass customization as a branding strategy
Y Yan, S Gupta, K Schoefer, T Licsandru
Corporate Reputation Review 23, 215-223, 2020
192020
Integrating Machine Learning, Modularity and Supply Chain Integration for Branding 4.0
Y Yan, S Gupta, T Licsandru, K Schoefer
Industrial Marketing Management 104, 136-149, 2022
182022
Extending service brands into products versus services: Multilevel analyses of key success drivers
C Sichtmann, K Schoefer, M Blut, CJ Kemp
European Journal of Marketing 51 (1), 200-218, 2017
172017
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Artikelen 1–20