Vera Blazevic
Vera Blazevic
Associate Professor of Marketing, Radboud University
Verified email at
Cited by
Cited by
The value of customer cocreated knowledge during the innovation process
D Mahr, A Lievens, V Blazevic
Journal of Product Innovation Management 31 (3), 599-615, 2014
Managing innovation through customer coproduced knowledge in electronic services: An exploratory study
V Blazevic, A Lievens
Journal of the academy of marketing science 36, 138-151, 2008
Generating sales while providing service: A study of customer service representatives' ambidextrous behavior
C Jasmand, V Blazevic, K De Ruyter
Journal of Marketing 76 (1), 20-37, 2012
Communal service delivery: How customers benefit from participation in firm-hosted virtual P3 communities
UM Dholakia, V Blazevic, C Wiertz, R Algesheimer
Journal of service research 12 (2), 208-226, 2009
Beyond traditional word‐of‐mouth: An expanded model of customer‐driven influence
V Blazevic, W Hammedi, I Garnefeld, RT Rust, T Keiningham, ...
Journal of Service Management 24 (3), 294-313, 2013
Learning during the new financial service innovation process: antecedents and performance effects
V Blazevic, A Lievens
Journal of business research 57 (4), 374-391, 2004
Leveraging value in multi-stakeholder innovation networks: A process framework for value co-creation and capture
C Reypens, A Lievens, V Blazevic
Industrial marketing management 56, 40-50, 2016
Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange
JH Schumann, F Wangenheim, A Stringfellow, Z Yang, V Blazevic, ...
Journal of International Marketing 18 (3), 62-80, 2010
Augmenting human innovation teams with artificial intelligence: Exploring transformer‐based language models
SG Bouschery, V Blazevic, FT Piller
Journal of Product Innovation Management 40 (2), 139-153, 2023
Hybrid orchestration in multi-stakeholder innovation networks: Practices of mobilizing multiple, diverse stakeholders across organizational boundaries
C Reypens, A Lievens, V Blazevic
Organization Studies 42 (1), 61-83, 2021
Drivers of trust in relational service exchange: understanding the importance of cross-cultural differences
JH Schumann, F Wangenheim, A Stringfellow, Z Yang, S Praxmarer, ...
Journal of Service Research 13 (4), 453-468, 2010
GOSIP in cyberspace: Conceptualization and scale development for general online social interaction propensity
V Blazevic, C Wiertz, J Cotte, K De Ruyter, DI Keeling
Journal of Interactive Marketing 28 (2), 87-100, 2014
Antecedents of project learning and time‐to‐market during new mobile service development
V Blazevic, A Lievens, E Klein
International Journal of Service Industry Management 14 (1), 120-147, 2003
Dark side or bright light: destructive and constructive deviant content in consumer ideation contests
A Gatzweiler, V Blazevic, FT Piller
Journal of Product Innovation Management 34 (6), 772-789, 2017
Logistics innovation development: a micro-level perspective
A da Mota Pedrosa, V Blazevic, C Jasmand
International Journal of Physical Distribution & Logistics Management 45 (4 …, 2015
Customer demotion in hierarchical loyalty programmes
G van Berlo, J Bloemer, V Blazevic
The Service Industries Journal 34 (11), 922-937, 2014
Paradoxes of implementing digital manufacturing systems: A longitudinal study of digital innovation projects for disruptive change
L Moschko, V Blazevic, FT Piller
Journal of Product Innovation Management 40 (4), 506-529, 2023
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
V Blazevic, K Sidaoui
Journal of Service Management 33 (4/5), 733-746, 2022
Managing digital transformation: Comprehending digitalization tensions for driving disruptive change
L Moschko, V Blazevic, FT Piller
Academy of Management Proceedings 2020 (1), 17397, 2020
Hybrid intelligence for innovation: augmenting NPD teams with artificial intelligence and machine learning
F Piller, S Bouschery, V Blazevic
The PDMA handbook of innovation and new product development, 4th edn. Wiley …, 2023
The system can't perform the operation now. Try again later.
Articles 1–20