| Case study research for business JD Farquhar Sage, 2012 | 1023 | 2012 |
| Triangulation in industrial qualitative case study research: Widening the scope J Farquhar, N Michels, J Robson Industrial Marketing Management 87, 160-170, 2020 | 414 | 2020 |
| Marketing financial services J Farquhar, A Meidan Bloomsbury Publishing, 2017 | 386 | 2017 |
| Convenience: a services perspective JD Farquhar, J Rowley Marketing theory 9 (4), 425-438, 2009 | 328 | 2009 |
| Contact management and customer loyalty H Jones, JD Farquhar Journal of Financial Services Marketing 8 (1), 71-78, 2003 | 219 | 2003 |
| The influence of customer perceptions on financial performance in financial services CJ Liang, WH Wang, J Dawes Farquhar International Journal of Bank Marketing 27 (2), 129-149, 2009 | 178 | 2009 |
| Consumer responses to dissatisfaction with financial service providers: An exploration of why some stay while others switch T Panther, JD Farquhar Journal of Financial Services Marketing 8, 343-353, 2004 | 131 | 2004 |
| The multi-layered nature of the internet-based democratization of brand management B Asmussen, S Harridge-March, N Occhiocupo, J Farquhar Journal of Business Research 66 (9), 1473-1483, 2013 | 123 | 2013 |
| Customer retention in retail financial services: an employee perspective J Dawes Farquhar International Journal of Bank Marketing 22 (2), 86-99, 2004 | 122 | 2004 |
| Relationships and online consumer communities J Farquhar, J Rowley Business Process Management Journal 12 (2), 162-177, 2006 | 112 | 2006 |
| Corporate social responsibility: engaging the community L Deigh, J Farquhar, M Palazzo, A Siano Qualitative Market Research: An International Journal 19 (2), 225-240, 2016 | 101 | 2016 |
| Acquiring and retaining customers in UK banks: An exploratory study JD Farquhar, T Panther Journal of Retailing and Consumer Services 15 (1), 9-21, 2008 | 91 | 2008 |
| Putting it right: service failure and customer loyalty in UK banks H Jones, J Dawes Farquhar International Journal of bank marketing 25 (3), 161-172, 2007 | 90 | 2007 |
| Modeling airline crisis management capability: Brand attitude, brand credibility and intention GHY Kao, SW Wang, JD Farquhar Journal of air transport management 89, 101894, 2020 | 72 | 2020 |
| Selective demarketing: When customers destroy value JD Farquhar, J Robson Marketing Theory 17 (2), 165-182, 2017 | 55 | 2017 |
| Triangulation without tears J Farquhar, N Michels Marketing Challenges in a Turbulent Business Environment: Proceedings of the …, 2016 | 51 | 2016 |
| Philosophical assumptions of case study research JD Farquhar Case study research for business, 15-29, 2012 | 37 | 2012 |
| The more, the merrier? An exploratory study into managing channels in UK financial services JD Farquhar, T Panther International Review of Retail, Distribution and Consumer Research 17 (1), 43-62, 2007 | 33 | 2007 |
| Retaining customers in UK financial services: The retailers' tale JD Farquhar The Service Industries Journal 25 (8), 1029-1044, 2005 | 30 | 2005 |
| Recovering the corporate brand: Lessons from an industry crisis J Robson, JD Farquhar European Journal of Marketing 55 (7), 1954-1978, 2021 | 26 | 2021 |
Julie RobsonBournemouth UniversityGeverifieerd e-mailadres voor bournemouth.ac.uk
