Celso Augusto de Matos

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	All	Since 2019
Citations	5253	2510
h-index	27	22
i10-index	51	36

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2008200920102011201220132014201520162017201820192020202120222023202423 73 94 138 191 218 283 350 385 390 437 399 445 423 426 504 305

Co-authors

Valter Afonso VieiraState University of Maringá, School of Management (Brazil)Verified email at uem.br
Frederike MettePUCRSVerified email at pucrs.br
Marcia Dutra de BarcellosAssociate Professor at UFRGS and Senior Researcher at Ghent UniveristyVerified email at ufrgs.br
Katia BonfantiUnisinos - Escola de SaúdeVerified email at edu.unisinos.br
Fernando De RosaProfessor Visitante FGV ManagementVerified email at cf.coop.br
Simoni RohdenNOVA Information Management School - NOVA IMSVerified email at novaims.unl.pt
Marlon DalmoroUniversidade Federal do Rio Grande do SulVerified email at ufrgs.br
Vinicius Andrade BreiUniversidade Federal do Rio Grande do Sul (Brazil)Verified email at ufrgs.br
Luiz Antonio SlongoSeverino Slongo e Bromilda Tereza Cavichioli SlongoVerified email at ea.ufrgs.br
Guilherme TrezProfessor - UNISINOSVerified email at unisinos.br
Luciana Marques VieiraFundação Getulio Vargas EAESPVerified email at fgv.br
Paulo DonassoloProfessor de Administração, ESPM-SulVerified email at espm.br
Salomao Alencar de FariasProfessor de Marketing, UFPEVerified email at ufpe.br
Jose Afonso MazzonSchool of Economics, Administration and Accounting - University of Sao Paulo - BrazilVerified email at usp.br
Gabriel Sperandio MilanProfessor e Pesquisador, UNISINOS - Universidade do Vale do Rio dos SinosVerified email at unisinos.br
Martin de La Martiniere PetrollProfessor do Departamento de Ciências da Administração, Universidade Federal de Santa CatarinaVerified email at ufsc.br
Ivan Lapuente GarridoProfessor de Administração da Universidade do Vale do Rio dos SinosVerified email at unisinos.br
Mateus PonchioProfessor of Consumer Behavior and Quantitative Methods, FGV-EAESPVerified email at fgv.br
Mikaela Daiane Prestes FlorianoUniversidade do Vale do Rio dos SinosVerified email at edu.unisinos.br
Jefferson Marlon MonticelliUniversidade do Vale do Rio dos Sinos, BrazilVerified email at doctorservice.com.br

Celso Augusto de Matos

Universidade de Lisboa, Instituto Superior Técnico (IST), CEGIST

Verified email at tecnico.ulisboa.pt - Homepage

Marketing Sustainable Consumption Consumer Behavior Strategic Marketing


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators CA De Matos, CAV Rossi Journal of the Academy of marketing science 36, 578-596, 2008	1712	2008
Consumer attitudes toward counterfeits: a review and extension C Augusto de Matos, C Trindade Ituassu, CA Vargas Rossi Journal of consumer Marketing 24 (1), 36-47, 2007	613	2007
Service recovery paradox: a meta-analysis CA De Matos, JL Henrique, C Alberto Vargas Rossi Journal of service research 10 (1), 60-77, 2007	523	2007
Consumer reaction to service failure and recovery: the moderating role of attitude toward complaining C Augusto de Matos, CA Vargas Rossi, R Teixeira Veiga, V Afonso Vieira Journal of Services Marketing 23 (7), 462-475, 2009	283	2009
Customer reactions to service failure and recovery in the banking industry: the influence of switching costs C Augusto de Matos, J Luiz Henrique, F de Rosa Journal of Services Marketing 27 (7), 526-538, 2013	190	2013
The different roles of switching costs on the satisfaction‐loyalty relationship C Augusto de Matos, J Luiz Henrique, F De Rosa International Journal of Bank Marketing 27 (7), 506-523, 2009	162	2009
Comportamento do consumidor de produtos orgânicos: uma aplicação da teoria do comportamento planejado A Hoppe, MD De Barcellos, LM Vieira, CA De Matos BASE Revista de Administração e Contabilidade da Unisinos 9 (2), 174-188, 2012	140	2012
The influence of personal values and demographic variables on customer loyalty in the banking industry JL Henrique, CA Matos International Journal of bank marketing 33 (4), 571-587, 2015	105	2015
Consumer reaction to product recalls: factors influencing product judgement and behavioural intentions CA De Matos, CAV Rossi International Journal of Consumer Studies 31 (1), 109-116, 2007	104	2007
Behavioural responses to service encounter involving failure and recovery: the influence of contextual factors CA De Matos, VA Vieira, RT Veiga The service industries journal 32 (14), 2203-2217, 2012	70	2012
Avaliação da qualidade percebida de serviços: um estudo em uma organização não-governamental CA de Matos, RT Veiga Caderno de Pesquisas em Administração 7 (3), 27-42, 2000	61	2000
A cross-cultural investigation of customer reactions to service failure and recovery CA Matos, DVH Fernandes, RP Leis, G Trez Journal of International Consumer Marketing 23 (3-4), 211-228, 2011	59	2011
Avaliação das relações entre qualidade de serviço do site, satisfação, valor percebido, lealdade e boca a boca por meio de um modelo teórico VA Vieira, CA de Matos, LA Slongo Revista de Administração-RAUSP 44 (2), 131-146, 2009	59	2009
Antecedents of indebtedness for low-income consumers: The mediating role of materialism CA Matos, V Vieira, K Bonfanti, FMB Mette Journal of consumer marketing 36 (1), 92-101, 2019	57	2019
The predictors of sales performance: a study with wholesale sellers PH Donassolo, CA Matos Revista brasileira de gestão de negócios 16, 448-465, 2014	55*	2014
The effects of environmental factors on B2B e-services purchase: perceived risk and convenience as mediators CA Matos, A Krielow Journal of Business & Industrial Marketing 34 (4), 767-778, 2019	52	2019
Impulse buying behaviour in omnichannel retail: an approach through the stimulus-organism-response theory ML Pereira, M de La Martinière Petroll, JC Soares, CA Matos, ... International Journal of Retail & Distribution Management 51 (1), 39-58, 2023	49	2023
Meta-análise em marketing VA Brei, VA Vieira, CA De Matos Revista Brasileira de Marketing 13 (2), 84-97, 2014	48	2014
The constraints of theory: What is the impact of the Theory of Constraints on Operations Strategy? DA de Jesus Pacheco, JAVA Junior, CA de Matos International Journal of Production Economics 235, 107955, 2021	43	2021
Explanatory mechanisms of the decision to buy on credit: The role of materialism, impulsivity and financial knowledge FMB Mette, CA de Matos, SF Rohden, MC Ponchio Journal of Behavioral and Experimental Finance 21, 15-21, 2019	42	2019

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