| Signaling the trustworthiness of small online retailers S Wang, SE Beatty, W Foxx Journal of interactive marketing 18 (1), 53-69, 2004 | 446 | 2004 |
| Disclosure antecedents in an online service context: The role of sensitivity of information DL Mothersbaugh, WK Foxx, SE Beatty, S Wang Journal of service research 15 (1), 76-98, 2012 | 323 | 2012 |
| Culture influences on emotional responses to on-line store atmospheric cues L Davis, S Wang, A Lindridge Journal of Business Research 61 (8), 806-812, 2008 | 304 | 2008 |
| Stakeholder collaboration: Implications for stakeholder theory and practice GT Savage, MD Bunn, B Gray, Q Xiao, S Wang, EJ Wilson, ES Williams Journal of business ethics 96, 21-26, 2010 | 294 | 2010 |
| The role of cumulative online purchasing experience in service recovery management BB Holloway, S Wang, JT Parish Journal of interactive marketing 19 (3), 54-66, 2005 | 264 | 2005 |
| Call center employee personality factors and service performance OO Sawyerr, S Srinivas, S Wang Journal of Services Marketing 23 (5), 301-317, 2009 | 183 | 2009 |
| Explaining buyers' responses to sellers' violation of trust S Wang, LC Huff European Journal of Marketing 41 (9/10), 1033-1052, 2007 | 166 | 2007 |
| Betrayal? Relationship quality implications in service recovery B Bugg Holloway, S Wang, SE Beatty Journal of Services Marketing 23 (6), 385-396, 2009 | 129 | 2009 |
| Adolescent influence in family purchase decisions: An update and cross-national extension S Wang, BB Holloway, SE Beatty, WW Hill Journal of Business Research 60 (11), 1117-1124, 2007 | 125 | 2007 |
| The role of brand image congruity in Chinese consumers' brand preference J Hu, X Liu, S Wang, Z Yang Journal of Product & Brand Management 21 (1), 26-34, 2012 | 118 | 2012 |
| Congruity's role in website attitude formation S Wang, SE Beatty, DL Mothersbaugh Journal of Business Research 62 (6), 609-615, 2009 | 106 | 2009 |
| Does cultural similarity matter? Extending the animosity model from a new perspective J Ma, S Wang, W Hao Journal of Consumer Marketing 29 (5), 319-332, 2012 | 93 | 2012 |
| Employees’ decision making in the face of customers’ fuzzy return requests S Wang, SE Beatty, J Liu Journal of Marketing 76 (6), 69-86, 2012 | 74 | 2012 |
| Government/business relationships: Insights into contract implementation S Wang, MD Bunn Journal of public procurement 4 (1), 84-115, 2004 | 70 | 2004 |
| The effect of online versus offline retailer-brand image incongruity on the flow experience VM Landers, SE Beatty, S Wang, DL Mothersbaugh Journal of Marketing Theory and Practice 23 (4), 370-387, 2015 | 65 | 2015 |
| Frontline service employee compliance with customer special requests SE Beatty, J Ogilvie, WM Northington, MP Harrison, BB Holloway, S Wang Journal of Service Research 19 (2), 158-173, 2016 | 62 | 2016 |
| Compensating nondedicated cross-functional teams S Wang, Y He Organization Science 19 (5), 753-765, 2008 | 41 | 2008 |
| Franchisor's cumulative franchising experience and its impact on franchising management strategies T Hossain, S Wang Journal of Marketing Channels 15 (1), 43-69, 2008 | 39 | 2008 |
| Stemming the tide: dealing with the imbalance of customer relationship quality with the key contact employee versus with the firm S Wang, L Davis Journal of Services Marketing 22 (7), 533-549, 2008 | 29 | 2008 |
| A CROSS-CULTURAL STUDY OF EAST ASIAN ADOLESCENTS'INFLUENCE IN FAMILY PURCHASE DECISIONS. CJ Su, S Wang Journal of Global Business & Technology 6 (1), 2010 | 20 | 2010 |
Michele D. BunnUniversity of Alabama at BirminghamVerified email at uab.edu
