Knut Kvale
Knut Kvale
Senior Research Scientist at Telenor and Professor II at University of Oslo
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Cited by
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Customer journeys: a systematic literature review
A Følstad, K Kvale
Journal of Service Theory and Practice, 2018
Improving service quality through customer journey analysis
R Halvorsrud, K Kvale, A Følstad
Journal of service theory and practice, 2016
EUROM-A spoken language resource for the EU
D Chan, A Fourcin, D Gibbon, B Granstrom, M Huckvale, G Kokkinakis, ...
Proceedings of the 4th European Conference on Speech Communication and …, 1995
Organizational transformation through service design: the institutional logics perspective
S Kurtmollaiev, A Fjuk, PE Pedersen, S Clatworthy, K Kvale
Journal of Service Research 21 (1), 59-74, 2018
Developing managerial dynamic capabilities: A quasi-experimental field study of the effects of design thinking training
S Kurtmollaiev, P Pedersen, A Fjuk, K Kvale
Academy of Management Learning & Education 17 (2), 184-202, 2018
Segmentation and labelling of speech.
K Kvale
Improving conversations: lessons learnt from manual analysis of chatbot dialogues
K Kvale, OA Sell, S Hodnebrog, A Følstad
International workshop on chatbot research and design, 187-200, 2019
Customer journey measures-State of the art research and best practices
A Følstad, K Kvale, R Halvorsrud
Automatic alignment of phonemic labels with continuous speech
T Svendsen, K Kvale
First International Conference on Spoken Language Processing, 1990
The MUST guide to Paris: Implementation and expert evaluation of a multimodal tourist guide to Paris
LS Almeida, I Amdal, N Beires, M Boualem, LWJ Boves, EA den Os, ...
Kloster Irsee (Germany):[Sn], 2002
Speech centric multimodal interfaces for mobile communication systems
K Kvale, N Warakagoda, JE Knudsen
Telektronikk 99 (2), 104-118, 2003
Customer journeys: Involving customers and internal resources in the design and management of services
A Følstad, K Kvale, R Halvorsrud
ServDes. 2014 Service Future; Proceedings of the fourth Service Design and …, 2014
Implementing and evaluating a multimodal and multilingual tourist guide
LS Almeida, I Amdal, N Beires, M Boualem, LWJ Boves, EA den Os, ...
Copenhagen:[sn], 2002
Implementing and evaluating a multimodal tourist guide
L Almeida, I Amdal, N Beires, M Boualem, L Boves, E Den Os, P Filoche, ...
International CLASS Workshop on Natural, Intelligent and Effective …, 2002
Manual segmentation and labelling of continuous speech
K Kvale, AK Foldvik
Phonetics and Phonology of Speaking Styles, 1991
Understanding the user experience of customer service chatbots: what can we learn from customer satisfaction surveys?
K Kvale, E Freddi, S Hodnebrog, OA Sell, A Følstad
International Workshop on Chatbot Research and Design, 205-218, 2020
Speech-centric multimodal interaction with small mobile terminals
K Kvale, ND Warakagoda, JE Knudsen
Proceedings NORSIG-2001, 2001
Strengthening customer relationships through customer journey analysis
R Halvorsrud, K Kvale
Innovating for trust, 2017
Market structure and innovation policies in Norway
AH Krumsvik, K Kvale, PE Pedersen
Innovation policies in the European news media industry, 149-160, 2017
How do non-expert users exploit simultaneous inputs in multimodal interaction
K Kvale, J Rugelbak, I Amdal
Proc. International Symposium on Human Factors in Telecommunication, 1-4, 2003
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