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Christian Østergaard Madsen
Christian Østergaard Madsen
Associate Professor
Verified email at itu.dk - Homepage
Title
Cited by
Cited by
Year
Close encounters of the digital kind: A research agenda for the digitalization of public services
I Lindgren, CØ Madsen, S Hofmann, U Melin
Government information quarterly 36 (3), 427-436, 2019
4332019
Channel choice: a literature review
CØ Madsen, P Kræmmergaard
Electronic Government: 14th IFIP WG 8.5 International Conference, EGOV 2015 …, 2015
632015
The development in leading e-government articles 2001-2010: Definitions, perspectives, scope, research philosophies, methods and recommendations: An update of Heeks and Bailur
CØ Madsen, JB Berger, M Phythian
Electronic Government: 13th IFIP WG 8.5 International Conference, EGOV 2014 …, 2014
552014
The accidental caseworker–How digital self-service influences citizens' administrative burden
CØ Madsen, I Lindgren, U Melin
Government Information Quarterly 39 (1), 101653, 2022
532022
The efficiency of freedom: Single parents' domestication of mandatory e-government channels
CØ Madsen, P Kræmmergaard
Government Information Quarterly 32 (4), 380-388, 2015
482015
Artificial Intelligence in Swedish Policies: Values, benefits, considerations and risks
D Toll, I Lindgren, U Melin, CØ Madsen
Electronic Government: 18th IFIP WG 8.5 International Conference, EGOV 2019 …, 2019
392019
Warm experts in the age of mandatory e-government:: Interaction among Danish single parents regarding online application for public benefits
CØ Madsen, P Kræmmergaard
Electronic Journal of E-government 14 (1), 87, 2016
372016
New channels, new possibilities: A typology and classification of social robots and their role in multi-channel public service delivery
W Pieterson, W Ebbers, CØ Madsen
Electronic Government: 16th IFIP WG 8.5 International Conference, EGOV 2017 …, 2017
362017
Values, benefits, considerations and risks of AI in government: A study of AI policies in Sweden
D Toll, I Lindgren, U Melin, CØ Madsen
JeDEM-EJournal of EDemocracy and Open Government 12 (1), 40-60, 2020
292020
Multichannel management in the public sector: a literature review
CØ Madsen, S Hofmann
Electronic Journal of e-Government, 2019
252019
Channel choice complications: Exploring the multiplex nature of citizens’ channel choices
CØ Madsen, S Hofmann, W Pieterson
Electronic Government: 18th IFIP WG 8.5 International Conference, EGOV 2019 …, 2019
242019
How to succeed with multichannel management: A case study of cross-organizational collaboration surrounding a mandatory self-service application for danish single parents
CØ Madsen, P Kræmmergaard
International Journal of Public Administration in the Digital Age (IJPADA) 3 …, 2016
232016
Technical debt management: A systematic literature review and research agenda for digital government
ME Nielsen, C Østergaard Madsen, MF Lungu
Electronic Government: 19th IFIP WG 8.5 International Conference, EGOV 2020 …, 2020
192020
How to migrate citizens online and reduce traffic on traditional channels through multichannel management: a case study of cross-organizational collaboration surrounding a …
CØ Madsen, P Kræmmergaard
Innovative perspectives on public administration in the digital age, 121-142, 2018
152018
Developing an analytical framework for analyzing and comparing national e-government strategies
S Hofmann, CØ Madsen, B Distel
Electronic Government: 19th IFIP WG 8.5 International Conference, EGOV 2020 …, 2020
132020
Integrated and seamless?: Single Parents’ Experiences of Cross-Organizational Interaction
CØ Madsen, LR Christensen
IRIS 2018 Proceedings, 2019
72019
A citizen-centered analysis of what public services are suitable for digital communication channels
S Hofmann, CØ Madsen, I Lindgren, G Verne
Proceedings of Ongoing Research, Practitioners, Posters, Workshops, and …, 2021
62021
Administrative burden in digital self-service: an empirical study about citizens in need of financial assistance
I Heggertveit, I Lindgren, CØ Madsen, S Hofmann
International Conference on Electronic Participation, 173-187, 2022
52022
Service Automation in the Public Sector
G Juell-Skielse, I Lindgren, M Åkesson, U Melin, A Ranerup, B Johansson, ...
Springer International Publishing, 2022
52022
Translating telephone calls to spreadsheets: generating knowledge on citizen multichannel behavior in collaboration with caseworkers
CØ Madsen
Electronic Journal of e-Government 16 (2), pp106‑118-pp106‑118, 2018
42018
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