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Andrew M Farrell
Andrew M Farrell
Aston Business School
Verified email at aston.ac.uk - Homepage
Title
Cited by
Cited by
Year
Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009)
AM Farrell
Journal of business research 63 (3), 324-327, 2010
14672010
Factor analysis and discriminant validity: A brief review of some practical issues
AM Farrell, JM Rudd
Australia and New Zealand Marketing Academy Conference (ANZMAC), 2009
4362009
Enjoyment of the shopping experience: Impact on customers' repatronage intentions and gender influence
C Hart, AM Farrell, G Stachow, G Reed, JW Cadogan
The Service Industries Journal 27 (5), 583-604, 2007
2702007
Service encounter conceptualisation: employees' service behaviours and customers' service quality perceptions
AM Farrell, AL Souchon, GR Durden
Journal of marketing management 17 (5-6), 577-593, 2001
2672001
Outcomes of service encounter quality in a business-to-business context
C Jayawardhena, AL Souchon, AM Farrell, K Glanville
Industrial marketing management 36 (5), 575-588, 2007
1822007
Effects of retail employees' behaviours on customers' service evaluation
C Jayawardhena, AM Farrell
International Journal of Retail & Distribution Management, 2011
1162011
Employer perceptions of skills gaps in retail: issues and implications for UK retailers
C Hart, GB Stachow, AM Farrell, G Reed
International Journal of Retail & Distribution Management 35 (4), 271-288, 2007
842007
Social control in online communities of consumption: a framework for community management
O Sibai, K De Valck, AM Farrell, JM Rudd
Psychology & Marketing 32 (3), 250-264, 2015
662015
Spontaneity and international marketing performance
AL Souchon, P Hughes, AM Farrell, E Nemkova, JS Oliveira
International Marketing Review 33 (5), 671-690, 2016
582016
Stakeholder Preference and Stated vs. Derived Importance Satisfaction Research
S Greenland, IA Combe, AM Farrell
International Journal of Market Research 58 (1), 35-55, 2016
192016
Relationship fading in business-to-consumer context
J Pokorska, AM Farrell, H Evanschitzky, K Pillai
European Marketing Academy Conference (EMAC), 2013
172013
The Impact of Employees’ Customer Orientation and Service Orientation Behaviors on Customers’ Service Evaluation.
C Jayawardhena, AM Farrell, A Sharma
Academy of Marketing Science Conference (AMS), 2008
152008
Keyboard warriors in cyberfights: conflict in online communities of consumption and its effects on community resources
O Sibai, K De Valck, AM Farrell, J Rudd
Association for Consumer Research, 2014
132014
The effect of leadership styles on service quality delivery
AM Farrell
European Marketing Academy Conference (EMAC), 2001
92001
The forgotten brand personality dimension
I Haji, H Evanschitzky, I Combe, AM Farrell
Advances in Consumer Research 40, 2012
52012
Internet banking service quality: an investigation of interrelationships between construct dimensions
C Jayawardhena, K Raman, AM Farrell
European Marketing Academy Conference (EMAC), 2006
52006
The impact of parenthood on consumption: The new car buying experience
VM Story, AJ Davies, AM Farrell
Academy of Marketing Conference, 2005
42005
The service leadership scale: A substantive validity test
AM Farrell, AL Souchon, GR Durden
Australia and New Zealand Marketing Academy Conference (ANZMAC), 2003
42003
A model of transactional and transformational leadership for services personnel
AM Farrell, AL Souchon, GR Durden
Australia and New Zealand Marketing Academy Conference (ANZMAC), 1999
41999
Student morningness-eveningness type and performance: does class timing matter?
AM Farrell, A Sood, B Dewsnap, J Schmitt
European Marketing Academy Conference (EMAC), 2013
32013
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