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Mehmet Okan
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Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond
AP Henkel, M Čaić, M Blaurock, M Okan
Journal of Service Management 31 (6), 1131-1148, 2020
1462020
May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness
E Arikan, N Altinigne, E Kuzgun, M Okan
Journal of Retailing and Consumer Services 70, 103175, 2023
202023
Frontline employee age and customer mistreatment: a meta-analysis
M Okan, AB Elmadag, E İdemen
Journal of Services Marketing, 2021
192021
A transdisciplinary review and framework of consumer interactions with embodied social robots: Design, delegate, deploy
M Blaurock, M Čaić, M Okan, AP Henkel
International Journal of Consumer Studies, 2022
152022
Witnessing verbal aggression: role of customers’ self-conscious emotions
M Okan, AB Elmadag
Journal of Services Marketing 34 (2), 253-268, 2020
152020
Robotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots
M Blaurock, M Čaić, M Okan, AP Henkel
Journal of Service Management 33 (6), 27-49, 2022
92022
A qualitative approach to designer as a product cue: proposed conceptual model of consumers perceptions and attitudes
E Idemen, AB Elmadag, M Okan
Review of Managerial Science 15 (5), 1281-1309, 2021
72021
Building Agility in Service SMEs for Post-pandemic Era
Ö Demir, M Okan, N Altinigne, DG Isiksal, E İdemen, E Karaosmanoglu
The Future of Service Post-COVID-19 Pandemic, Volume 2, 135-173, 2021
22021
Tüketici etiği çerçevesinde korsan tüketim: Sosyo-bilişsel bir model önerisi
M Okan, Ş Burnaz
Orta Doğu Teknik Üniversitesi (Ankara, Turkey), 2017
22017
A HIERARCHICAL APPROACH FOR DEFINING AND CLASSIFYING CONSTRUCTS IN MANAGEMENT AND MARKETING RESEARCH: EXAMPLES FROM THE FIELD OF DYSFUNCTIONAL BEHAVIOR
M Okan, AB Elmadag
Journal of Management Marketing and Logistics 5 (1), 55-65, 2018
12018
Does Incivility Cost? Examining the Effects of Incivility in Service Settings
M Okan, ABE Baş, S Sezgin
Rediscovering the Essentiality of Marketing: Proceedings of the 2015 Academy …, 2016
12016
Effects of Personal Issues on the Consumers’ Product Failure Evaluations
M Demiray, M Okan, S Karadayi
Journal of Euromarketing 23, 19-28, 2014
12014
Breaking barriers: How race shapes service expectations across actors and contexts
AB Elmadağ, M Okan, G Yaoyuneyong
Journal of Global Scholars of Marketing Science, 1-17, 2024
2024
How consumers' economic and psychological vulnerabilities impact their consumption regulation during crisis
E Karaosmanoglu, M Okan, DG Işıksal, N Altinigne, O Demir, E İdemen
Journal of Consumer Behaviour, 2024
2024
Trolling Brands and Consumers in the Era of Social Media: The Trolling Phenomenon in Business Contexts
M Okan
Globalized Consumer Insights in the Digital Era, 68-84, 2024
2024
HİZMET ADALETSİZLİĞİNİN DEĞERLENDİRİLMESİNDE KISKANÇLIK VE GLUCKSCHMERZ DUYGULARININ ROLÜ
N ALTINİĞNE, DG IŞIKSAL, O Mehmet
Pazarlama ve Pazarlama Araştırmaları Dergisi 16 (3), 731-758, 2023
2023
COVID-19 SÜRECİNDE TÜKETİCİ REFAHININ DÖNÜŞÜMÜ: KIRILGAN VE KIRILGAN OLMAYAN TÜKETİCİ GRUPLARININ KARŞILAŞTIRILMASI
E KARAOSMANOĞLU, O Mehmet, DG IŞIKSAL, N ALTINİĞNE, ...
Pazarlama ve Pazarlama Araştırmaları Dergisi 16 (2), 507-550, 2023
2023
Improving self-regulated learning competencies of service employees: roles of regulatory appraisals and supportive resources
AB Elmadag, M Okan, E Kurtuldu
Journal of Organizational Change Management 36 (2), 290-304, 2023
2023
Artists’ production sensibilities within the dynamics of an emerging art market
EA Genc, M Okan
Arts and the Market 12 (2), 150-163, 2022
2022
Robotic transformative service research
AP Henkel, M Caic, M Blaurock, M Okan
Emerald, 2020
2020
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