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Benjamin Legros
Benjamin Legros
EM Normandie
Verified email at centraliens.net
Title
Cited by
Cited by
Year
Dynamic repositioning strategy in a bike-sharing system; how to prioritize and how to rebalance a bike station
B Legros
European Journal of Operational Research 272 (2), 740-753, 2019
1232019
M/G/1 queue with event-dependent arrival rates
B Legros
Queueing Systems 89, 269-301, 2018
632018
Optimal scheduling in call centers with a callback option
B Legros, O Jouini, G Koole
Performance Evaluation 95, 1-40, 2016
382016
A flexible architecture for call centers with skill-based routing
B Legros, O Jouini, Y Dallery
International Journal of Production Economics 159, 192-207, 2015
352015
Analysis of base-stock perishable inventory systems with general lifetime and lead-time
C Kouki, B Legros, MZ Babai, O Jouini
European Journal of Operational Research 287 (3), 901-915, 2020
312020
On the scheduling of operations in a chat contact center
B Legros, O Jouini
European Journal of Operational Research 274 (1), 303-316, 2019
312019
Adaptive threshold policies for multi-channel call centers
B Legros, O Jouini, G Koole
IIE Transactions 47 (4), 414-430, 2015
272015
A time‐based policy for empty container management by consignees
B Legros, Y Bouchery, J Fransoo
Production and Operations Management 28 (6), 1503-1527, 2019
25*2019
A uniformization approach for the dynamic control of queueing systems with abandonments
B Legros, O Jouini, G Koole
Operations Research 66 (1), 200-209, 2018
232018
Blended call center with idling times during the call service
B Legros, O Jouini, G Koole
IISE Transactions 50 (4), 279-297, 2018
13*2018
Should we wait before outsourcing? Analysis of a revenue-generating blended contact center
B Legros, O Jouini, G Koole
Manufacturing & Service Operations Management 23 (5), 1118-1138, 2021
112021
Transient analysis of a Markovian queue with deterministic rejection
B Legros
Operations Research Letters 47 (5), 391-397, 2019
112019
Routing in a queueing system with two heterogeneous servers in speed and in quality of resolution
B Legros, O Jouini
Stochastic Models 33 (3), 392-410, 2017
112017
Unintended consequences of optimizing a queue discipline for a service level defined by a percentile of the waiting time
B Legros
Operations Research Letters 44 (6), 839-845, 2016
112016
Dimensioning a queue with state-dependent arrival rates
B Legros
Computers & Operations Research 128, 105179, 2021
102021
The principal-agent problem for service rate event-dependency
B Legros
European Journal of Operational Research 297 (3), 949-963, 2022
92022
Performance evaluation of stochastic systems with dedicated delivery bays and general on-street parking
B Legros, JC Fransoo
Transportation Science 55 (5), 1070-1087, 2021
92021
Stationary analysis of a single queue with remaining service time-dependent arrivals
B Legros, AD Sezer
Queueing Systems 88, 139-165, 2018
92018
Call centers with a postponed callback offer
B Legros, S Ding, R van Der Mei, O Jouini
Or Spectrum 39, 1097-1125, 2017
92017
Front-office multitasking between service encounters and back-office tasks
B Legros, O Jouini, OZ Akşin, G Koole
European Journal of Operational Research 287 (3), 946-963, 2020
82020
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