| eTransQual: A transaction process-based approach for capturing service quality in online shopping HH Bauer, T Falk, M Hammerschmidt Journal of business research 59 (7), 866-875, 2006 | 1296 | 2006 |
| Determinants and outcomes of customers' use of self-service technology in a retail setting B Weijters, D Rangarajan, T Falk, N Schillewaert Journal of Service Research 10 (1), 3-21, 2007 | 565 | 2007 |
| Measuring the quality of e‐banking portals HH Bauer, M Hammerschmidt, T Falk International journal of bank marketing 23 (2), 153-175, 2005 | 564 | 2005 |
| The dark side of customer co-creation: exploring the consequences of failed co-created services S Heidenreich, K Wittkowski, M Handrich, T Falk Journal of the Academy of Marketing Science 43, 279-296, 2015 | 408 | 2015 |
| Identifying cross-channel dissynergies for multichannel service providers T Falk, J Schepers, M Hammerschmidt, HH Bauer Journal of Service Research 10 (2), 143-160, 2007 | 355 | 2007 |
| Linking pop-up brand stores to brand experience and word of mouth: The case of luxury retail JF Klein, T Falk, FR Esch, A Gloukhovtsev Journal of Business Research 69 (12), 5761-5767, 2016 | 272 | 2016 |
| The service quality-satisfaction link revisited: exploring asymmetries and dynamics T Falk, M Hammerschmidt, JJL Schepers Journal of the Academy of Marketing Science 38, 288-302, 2010 | 242 | 2010 |
| To earn is not enough: A means-end analysis to uncover peer-providers' participation motives in peer-to-peer carsharing MP Wilhelms, S Henkel, T Falk Technological Forecasting and Social Change 125, 38-47, 2017 | 177 | 2017 |
| Principles and principals: do customer stewardship and agency control compete or complement when shaping frontline employee behavior? J Schepers, T Falk, K De Ruyter, A De Jong, M Hammerschmidt Journal of Marketing 76 (6), 1-20, 2012 | 138 | 2012 |
| How mobile payment influences the overall store price image T Falk, WH Kunz, JJL Schepers, AJ Mrozek Journal of Business Research 69 (7), 2417-2423, 2016 | 123 | 2016 |
| Messung und Konsequenzen von Servicequalität im E-Commerce: Eine empirische Analyse am Beispiel des Internet-Banking HH Bauer, T Falk, M Hammerschmidt Marketing: Zeitschrift für Forschung und Praxis (ZFP) 26 (Spezial), 45-57, 2004 | 47 | 2004 |
| Relational price discounts: consumers’ metacognitions and nonlinear effects of initial discounts on customer retention MJ del Rio Olivares, K Wittkowski, J Aspara, T Falk, P Mattila Journal of Marketing 82 (1), 115-131, 2018 | 42 | 2018 |
| Customer journey analyses in digital media: exploring the impact of cross-media exposure on customers' purchase decisions JF Klein, Y Zhang, T Falk, J Aspara, X Luo Journal of Service Management 31 (3), 489-508, 2020 | 41 | 2020 |
| Channels in the mirror: An alignable model for assessing customer satisfaction in concurrent channel systems M Hammerschmidt, T Falk, B Weijters Journal of Service Research 19 (1), 88-101, 2016 | 41 | 2016 |
| Big splash, no waves? C ognitive mechanisms driving incumbent firms’ responses to low‐price market entry strategies J Luoma, T Falk, D Totzek, H Tikkanen, A Mrozek Strategic Management Journal 39 (5), 1388-1410, 2018 | 30 | 2018 |
| Measuring and improving the performance of health service networks M Hammerschmidt, T Falk, M Staat Journal of Service Research 15 (3), 343-357, 2012 | 26 | 2012 |
| What gets measured gets done: can self-tracking technologies enhance advice compliance? K Wittkowski, JF Klein, T Falk, JJL Schepers, J Aspara, KN Bergner Journal of Service Research 23 (3), 281-298, 2020 | 22 | 2020 |
| More of the same? Effects of volume and variety of social media brand engagement behavior T Schaefers, T Falk, A Kumar, J Schamari Journal of business research 135, 282-294, 2021 | 21 | 2021 |
| Customers' Usage of Self-Service Technology in a retail Setting B Weijters, N Schillewaert, D Rangarajan, T Falk Vlerick Leuven Gent Management School Working Paper Series, 2005 | 17 | 2005 |
| Management von Kundenzufriedenheit in der Hotelbranche HH Bauer, T Keller | 17 | 2003 |
