Tomas Falk
Tomas Falk
Professor of Marketing (Aalto University School of Business)
Verified email at
Cited by
Cited by
eTransQual: A transaction process-based approach for capturing service quality in online shopping
HH Bauer, T Falk, M Hammerschmidt
Journal of Business Research 59 (7), 866-875, 2006
Measuring the quality of e‐banking portals
HH Bauer, M Hammerschmidt, T Falk
International journal of bank marketing, 2005
Determinants and outcomes of customers' use of self-service technology in a retail setting
B Weijters, D Rangarajan, T Falk, N Schillewaert
Journal of Service Research 10 (1), 3-21, 2007
Identifying cross-channel dissynergies for multichannel service providers
T Falk, J Schepers, M Hammerschmidt, HH Bauer
Journal of Service Research 10 (2), 143-160, 2007
The dark side of customer co-creation: exploring the consequences of failed co-created services
S Heidenreich, K Wittkowski, M Handrich, T Falk
Journal of the Academy of Marketing Science 43 (3), 279-296, 2015
The service quality-satisfaction link revisited: exploring asymmetries and dynamics
T Falk, M Hammerschmidt, JJL Schepers
Journal of the Academy of Marketing Science 38 (3), 288-302, 2010
Linking pop-up brand stores to brand experience and word of mouth: The case of luxury retail
JF Klein, T Falk, FR Esch, A Gloukhovtsev
Journal of Business Research 69 (12), 5761-5767, 2016
To earn is not enough: A means-end analysis to uncover peer-providers' participation motives in peer-to-peer carsharing
MP Wilhelms, S Henkel, T Falk
Technological Forecasting and Social Change 125, 38-47, 2017
Principles and principals: do customer stewardship and agency control compete or complement when shaping frontline employee behavior?
J Schepers, T Falk, K De Ruyter, A De Jong, M Hammerschmidt
Journal of Marketing 76 (6), 1-20, 2012
How mobile payment influences the overall store price image
T Falk, WH Kunz, JJL Schepers, AJ Mrozek
Journal of Business Research 69 (7), 2417-2423, 2016
Messung und Konsequenzen von Servicequalität im E-Commerce: Eine empirische Analyse am Beispiel des Internet-Banking
HH Bauer, T Falk, M Hammerschmidt
Marketing: Zeitschrift für Forschung und Praxis (ZFP) 26 (Spezial), 45-57, 2004
Channels in the mirror: An alignable model for assessing customer satisfaction in concurrent channel systems
M Hammerschmidt, T Falk, B Weijters
Journal of Service Research 19 (1), 88-101, 2016
Relational price discounts: consumers’ metacognitions and nonlinear effects of initial discounts on customer retention
MJ del Rio Olivares, K Wittkowski, J Aspara, T Falk, P Mattila
Journal of Marketing 82 (1), 115-131, 2018
Measuring and improving the performance of health service networks
M Hammerschmidt, T Falk, M Staat
Journal of Service Research 15 (3), 343-357, 2012
Elektronische Dienstleistungsqualität: Konzeption, Messung und Identifikation asymmetrischer Effekte auf die Kundenzufriedenheit
T Falk
Springer-Verlag, 2007
Management von Kundenzufriedenheit in der Hotelbranche
HH Bauer, T Keller
Big splash, no waves? C ognitive mechanisms driving incumbent firms’ responses to low‐price market entry strategies
J Luoma, T Falk, D Totzek, H Tikkanen, A Mrozek
Strategic Management Journal 39 (5), 1388-1410, 2018
Customers' Usage of Self-Service Technology in a retail Setting
B Weijters, N Schillewaert, D Rangarajan, T Falk
Vlerick Leuven Gent Management School Working Paper Series, 2005
Akzeptanz von Self-Service Technologien-Status Quo oder Innovation?
HH Bauer, T Falk, E Kunzmann
Reihe: Wissenschaftliche Arbeitspapiere/Institut für Marktorientierte …, 2006
Extrinsische und intrinsische Motive der Nutzung von Online-Shopping
HH Bauer, T Falk, B Reder
Gabler, 2008
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