Aileen Cater-Steel
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Justifications, strategies, and critical success factors in successful ITIL implementations in US and Australian companies: an exploratory study
C Pollard, A Cater-Steel
Information systems management 26 (2), 164-175, 2009
Implementing IT service management: a case study focussing on critical success factors
WG Tan, A Cater-Steel, M Toleman
Journal of Computer Information Systems 50 (2), 1-12, 2009
Transforming IT service management-the ITIL impact
A Cater-Steel, M Toleman, WG Tan
Proceedings of the 17th Australasian Conference on Information Systems (ACIS …, 2006
Determinants of perceived usefulness of e-learning systems
AY Alsabawy, A Cater-Steel, J Soar
Computers in Human Behavior 64, 843-858, 2016
IT infrastructure services as a requirement for e-learning system success
AY Alsabawy, A Cater-Steel, J Soar
Computers & Education 69, 431-451, 2013
IT service management: A cross-national study of ITIL adoption
M Marrone, F Gacenga, A Cater-Steel, L Kolbe
Communications of the association for information systems 34 (1), 49, 2014
Challenge of adopting multiple process improvement frameworks
A Cater-Steel, WG Tan, M Toleman
Implementation of IT Infrastructure Library (ITIL) in Australia: Progress and success factors
A Cater-Steel, WG Tan
2005 IT Governance International Conference, 39-52, 2005
Process improvement for small firms: An evaluation of the RAPID assessment-based method
A Cater-Steel, M Toleman, T Rout
Information and Software Technology 48 (5), 323-334, 2006
Extending the IT service quality measurement framework through a systematic literature review
M Lepmets, A Cater-Steel, F Gacenga, E Ras
Journal of Service Science Research 4 (1), 7-47, 2012
IT service departments struggle to adopt a service-oriented philosophy
A Cater-Steel
International Journal of Information Systems in the Service Sector (IJISSS …, 2009
An international analysis of IT service management benefits and performance measurement
F Gacenga, A Cater-Steel, M Toleman
Journal of Global Information Technology Management 13 (4), 28-63, 2010
Implementing centralised IT service management: drawing lessons from the public sector
WG Tan, A Cater-Steel, M Toleman, R Seaniger
Measuring e-learning system success (Research in progress)
AY Alsabawy, A Cater-Steel, J Soar
Proceedings of the 15th Pacific Asia Conference on Information Systems …, 2011
Process improvement in four small software companies
AP Cater-Steel
Proceedings 2001 Australian Software Engineering Conference, 262-272, 2001
Low-rigour, rapid software process assessments for small software development firms
AP Cater-Steel
2004 Australian Software Engineering Conference. Proceedings., 368-377, 2004
SME adoption of e-Commerce in the Central Okanagan region of Canada
L Sparling, M Toleman, A Cater-Steel
ACIS 2007 Proceedings, 95, 2007
Champagne training on a beer budget
EP Fitzgerald, A Cater-Steel
Communications of the ACM 38 (7), 49-60, 1995
A proposal and evaluation of a design method in design science research
F Gacenga, A Cater-Steel, M Toleman, WG Tan
Electronic Journal of Business Research Methods 10 (2), 89-100, 2012
Education for IT service management standards
A Cater-Steel, M Toleman
International Journal of IT Standards and Standardization Research (IJITSR …, 2007
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