| Creating new markets through service innovation LL Berry, V Shankar, JT Parish, S Cadwallader, T Dotzel MIT Sloan management review 47 (2), 56, 2006 | 879 | 2006 |
| Service innovativeness and firm value T Dotzel, V Shankar, LL Berry Journal of marketing research 50 (2), 259-276, 2013 | 422 | 2013 |
| A practical guide to combining products services V Shankar, LL Berry, T Dotzel Harvard Business Review 87 (11), 2009 | 242* | 2009 |
| The relative effects of business-to-business (vs. business-to-consumer) service innovations on firm value and firm risk: An empirical analysis T Dotzel, V Shankar Journal of marketing 83 (5), 133-152, 2019 | 106 | 2019 |
| Asymmetries between Internet-Enabled and People-Enabled B2B Service Innovations T Dotzel, V Shankar Working Paper, McGill University, CA, 2010 | 2 | 2010 |
| Determinants and Outcomes of B2B Service Innovations T Dotzel dissertation, Texas A&M University, 2009 | 2 | 2009 |
| Repeat Interactions in Face-to-Face Services T Dotzel, N Yang Available at SSRN 4137822, 2023 | | 2023 |
| The Magazine LL Berry, V Shankar, JT Parish, S Cadwallader, T Dotzel | | |
Venkatesh ShankarTexas A&M UniversityGeverifieerd e-mailadres voor mays.tamu.edu
