Mor Armony
Mor Armony
Stern school of business, NYU
Geverifieerd e-mailadres voor stern.nyu.edu
Geciteerd door
Geciteerd door
The modern call center: A multi‐disciplinary perspective on operations management research
Z Aksin, M Armony, V Mehrotra
Production and operations management 16 (6), 665-688, 2007
On patient flow in hospitals: A data-based queueing-science perspective
M Armony, S Israelit, A Mandelbaum, YN Marmor, Y Tseytlin, GB Yom-Tov
Stochastic systems 5 (1), 146-194, 2015
On customer contact centers with a call-back option: Customer decisions, routing rules, and system design
M Armony, C Maglaras
Operations research 52 (2), 271-292, 2004
Contact centers with a call-back option and real-time delay information
M Armony, C Maglaras
Operations research 52 (4), 527-545, 2004
The impact of delay announcements in many-server queues with abandonment
M Armony, N Shimkin, W Whitt
Operations Research 57 (1), 66-81, 2009
Dynamic routing in large-scale service systems with heterogeneous servers
M Armony
Queueing Systems 51, 287-329, 2005
Fair dynamic routing in large-scale heterogeneous-server systems
M Armony, AR Ward
Operations Research 58 (3), 624-637, 2010
Service-level differentiation in call centers with fully flexible servers
I Gurvich, M Armony, A Mandelbaum
Management Science 54 (2), 279-294, 2008
Queueing dynamics and maximal throughput scheduling in switched processing systems
M Armony, N Bambos
Queueing systems 44, 209-252, 2003
The interplay between online reviews and physician demand: An empirical investigation
Y Xu, M Armony, A Ghose
Management Science 67 (12), 7344-7361, 2021
Price and delay competition between two service providers
M Armony, M Haviv
European Journal of Operational Research 147 (1), 32-50, 2003
Joint panel sizing and appointment scheduling in outpatient care
C Zacharias, M Armony
Management Science 63 (11), 3978-3997, 2017
The impact of duplicate orders on demand estimation and capacity investment
M Armony, EL Plambeck
Management science 51 (10), 1505-1518, 2005
Blind fair routing in large-scale service systems with heterogeneous customers and servers
AR Ward, M Armony
Operations Research 61 (1), 228-243, 2013
Staffing call centers with uncertain arrival rates and co‐sourcing
YL Koçağa, M Armony, AR Ward
Production and Operations Management 24 (7), 1101-1117, 2015
Routing and staffing in large-scale service systems: The case of homogeneous impatient customers and heterogeneous servers
M Armony, A Mandelbaum
Operations Research 59 (1), 50-65, 2011
Sensitivity of optimal capacity to customer impatience in an unobservable M/M/S queue (Why you shouldn't shout at the DMV)
M Armony, E Plambeck, S Seshadri
Manufacturing & Service Operations Management 11 (1), 19-32, 2009
Does the past predict the future? The case of delay announcements in service systems
R Ibrahim, M Armony, A Bassamboo
Management Science 63 (6), 1762-1780, 2017
Design of stacked self-healing rings using a genetic algorithm
M Armony, JG Klincewicz, H Luss, MB Rosenwein
Journal of HEURISTICS 6, 85-105, 2000
Critical care capacity management: Understanding the role of a step down unit
M Armony, CW Chan, B Zhu
Production and Operations Management 27 (5), 859-883, 2018
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