| Credit cards as spending facilitating stimuli: A conditioning interpretation RA Feinberg Journal of consumer research 13 (3), 348-356, 1986 | 845 | 1986 |
| E-tailers versus retailers: Which factors determine consumer preferences C Keen, M Wetzels, K De Ruyter, R Feinberg Journal of Business Research 57 (7), 685-695, 2004 | 488 | 2004 |
| Role stress in call centers: Its effects on employee performance and satisfaction KO De Ruyter, M Wetzels, R Feinberg Journal of interactive marketing 15 (2), 23-35, 2001 | 423 | 2001 |
| Shopping motives for mail catalog shopping MA Eastlick, RA Feinberg Journal of Business Research 45 (3), 281-290, 1999 | 410 | 1999 |
| E‐CRM Web service attributes as determinants of customer satisfaction with retail Web sites R Feinberg, R Kadam International journal of service industry management 13 (5), 432-451, 2002 | 406 | 2002 |
| Cognitive evaluation theory: A meta-analytic review of the literature A Rummel, R Feinberg Social Behavior and Personality: an international journal 16 (2), 147-164, 1988 | 326 | 1988 |
| Operational determinants of caller satisfaction in the call center RA Feinberg, IS Kim, L Hokama, K De Ruyter, C Keen International Journal of Service Industry Management 11 (2), 131-141, 2000 | 302 | 2000 |
| The state of electronic customer relationship management in retailing RA Feinberg, R Kadam, L Hokama, I Kim International Journal of Retail & Distribution Management 30 (10), 470-481, 2002 | 253 | 2002 |
| Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers S Choi, KJKJ Cheong, RA Feinberg Managing Service Quality: An International Journal 22 (5), 492-516, 2012 | 228 | 2012 |
| A brief history of the mall. RA Feinberg, J Meoli Advances in consumer research 18 (1), 1991 | 198 | 1991 |
| Clothing and social identity RA Feinberg, L Mataro, WJ Burroughs Clothing and Textiles Research Journal 11 (1), 18-23, 1992 | 190 | 1992 |
| Relationships and individuals' bank switching behavior S Chakravarty, R Feinberg, EY Rhee Journal of Economic Psychology 25 (4), 507-527, 2004 | 185 | 2004 |
| There's something social happening at the mall RA Feinberg, B Sheffler, J Meoli, A Rummel Journal of Business and Psychology 4, 49-63, 1989 | 155 | 1989 |
| Operational determinants of caller satisfaction in the banking/financial services call center RA Feinberg, L Hokama, R Kadam, IS Kim International Journal of Bank Marketing 20 (4), 174-180, 2002 | 133 | 2002 |
| Gender differences in mail‐catalog patronage motives MA Eastlick, RA Feinberg Journal of Direct Marketing 8 (2), 37-44, 1994 | 89 | 1994 |
| E‐formity: consumer conformity behaviour in virtual communities JK Park, R Feinberg Journal of research in interactive marketing 4 (3), 197-213, 2010 | 81 | 2010 |
| Myth and reality in customer service: good and bad service sometimes leads to repurchase RA Feinberg, R Widdows, M Hirsch-Wyncott, C Trappey Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 3 …, 1990 | 73 | 1990 |
| Integrating service and design: the influences of organizational and communication factors on relative product and service characteristics M Antioco, RK Moenaert, RA Feinberg, MGM Wetzels Journal of the Academy of Marketing Science 36, 501-521, 2008 | 66 | 2008 |
| Mall Entertainment and Shopping Behaviors: A Graphical Modeling Approach. I Kim, T Christiansen, R Feinberg, H Choi Advances in Consumer Research 32 (1), 2005 | 66 | 2005 |
| Consumer-defined service quality in international retailing RA Feinberg Total Quality Management 6 (1), 61-68, 1995 | 66 | 1995 |
Ko de RuyterKing's College, King's Business School, London, United KingdomVerified email at kcl.ac.uk
