Alexander P. Henkel
Cited by
Cited by
Robotic transformative service research: Deploying social robots for consumer well-being during COVID-19 and beyond
AP Henkel, M Čaić, M Blaurock, M Okan
Journal of Service Management 31 (6), 1131-1148, 2020
The social dimension of service interactions: Observer reactions to customer incivility
AP Henkel, J Boegershausen, A Rafaeli, J Lemmink
Journal of Service Research 20 (2), 120-134, 2017
Half human, half machine–augmenting service employees with AI for interpersonal emotion regulation
AP Henkel, S Bromuri, D Iren, V Urovi
Journal of Service Management 31 (2), 247-265, 2020
Discounting humanity: When consumers are price conscious, employees appear less human
AP Henkel, J Boegershausen, JA Hoegg, K Aquino, J Lemmink
Journal of Consumer Psychology 28 (2), 272-292, 2018
A creative destruction approach to replication: Implicit work and sex morality across cultures
W Tierney, J Hardy III, CR Ebersole, D Viganola, EG Clemente, M Gordon, ...
Journal of Experimental Social Psychology 93, 104060, 2021
Prosocial versus instrumental motives for interpersonal emotion regulation
K Niven, AP Henkel, J Hanratty
Journal of Theoretical Social Psychology 3 (2), 85-96, 2019
Using AI to predict service agent stress from emotion patterns in service interactions
S Bromuri, AP Henkel, D Iren, V Urovi
Journal of Service Management 32 (4), 581-611, 2021
A transdisciplinary review and framework of consumer interactions with embodied social robots: Design, delegate, and deploy
M Blaurock, M Čaić, M Okan, AP Henkel
International Journal of Consumer Studies 46 (5), 1877-1899, 2022
Evaluation of a financial portfolio visualization using computer displays and mixed reality devices with domain experts
K Schroeder, B Ajdadilish, AP Henkel, A Calero Valdez
Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems …, 2020
Examining the generalizability of research findings from archival data
A Delios, EG Clemente, T Wu, H Tan, Y Wang, M Gordon, D Viganola, ...
Proceedings of the National Academy of Sciences 119 (30), e2120377119, 2022
Storm after the quiet: How marketplace interactions shape consumer resources in collective goal pursuits
AP Henkel, J Boegershausen, R Ciuchita, G Odekerken-Schröder
Journal of the Association for Consumer Research 2 (1), 26-47, 2017
Robotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots
M Blaurock, M Čaić, M Okan, AP Henkel
Journal of Service Management 33 (6), 27-49, 2022
Comparing Neural Networks for Speech Emotion Recognition in Customer Service Interactions
B Waelbers, S Bromuri, AP Henkel
2022 International Joint Conference on Neural Networks (IJCNN), 1-8, 2022
The Algorithmization of Consumer Research: How Algorithms Impact Mindsets, Markets, and Money Management
M Clegg, R Hofstetter, E de Bellis, B Schmitt, P Gai, E Leung, A Klesse, ...
ACR North American Advances, 2021
Bots at the Frontline: How Consumers Perceive Firms that Employ Service Robots
N Castelo, J Boegershausen, CA Hildebrand, A Henkel
Synthesizing the state-of-the-art of human-robot interaction for designing the organizational frontline of the future
M Blaurock, M Čaic, M Okan, AP Henkel
16th International Research Conference in Service Management, 17-17, 2020
How Robotic Customer Service Impacts Consumers’ Evaluation of the Firm
N Castelo, J Boegershausen, C Hildebrand, A Henkel
ACR North American Advances, 2020
How robotic customer service impacts consumers’ evaluation of the firm, (special session on "Consumer consequences of robotic replacement")
N Castelo, J Boegerhausen, CA Hildebrand, AP Henkel
ACR North American Advances, 2020
Emotions and technology in pension service interactions: Taking stock and moving forward
W Eberhardt, AP Henkel, C Hoet
Netspar Industry Series 144, 2020
Social Dynamics of Service Interactions
AP Henkel
QUIS 15th International research symposium on service excellence in management, 2017
The system can't perform the operation now. Try again later.
Articles 1–20