Blockchain technology offers a sizable promise to rethink the way interorganizational business
processes are managed because of its potential to realize execution without a central …

To implement business process redesign several best practices can be distinguished. This
paper gives an overview of heuristic rules that can support practitioners to develop a …

Context The number of maturity models proposed in the area of Business Process Management
(BPM) has increased considerably in the last decade. However, there are a number of …

Contemporary information systems (eg, WfM, ERP, CRM, SCM, and B2B systems) record
business events in so-called event logs. Business process mining takes these logs to discover …

Business process modeling is heavily applied in practice, but important quality issues have
not been addressed thoroughly by research. A notorious problem is the low level of modeling …

Process mining techniques allow for the discovery of knowledge based on so-called “event
logs”, ie, a log recording the execution of activities in some business process. Many …

Through the application of Robotic Process Automation (RPA) organisations aim to increase
their operational efficiency. In RPA, robots, or ‘bots’ for short, represent software agents …

Despite that formal and informal quality aspects are of significant importance to business
process modeling, there is only little empirical work reported on process model quality and its …

Process mining techniques can be used to analyse business processes using the data
logged during their execution. These techniques are leveraged in a wide range of domains, …

Complexity has undesirable effects on, among others, the correctness, maintainability, and
understandability of business process models. Yet, measuring complexity of business …