We investigate the association between brand-equity measures and business-unit financial
performance. Brand-equity measures may complement historic accounting information in …

Purpose – The aim of this study is to investigate whether performance management
practices affect performance in public sector organizations. Design/methodology/approach – …

We study the use of performance measurement systems in the public sector. We hypothesize
that the way in which these systems are being used affects organizational performance, …

New Public Management (NPM) has been guiding public sector reform for over 25 years. Its
position on the design of effective management control rests on three key ideas: (1) …

Purpose – The purpose of this paper is to examine whether narrative corporate social
responsibility (CSR) disclosures (the provision of textual information on companies’ environmental …

This study examines the impact of uncertainty on the sophistication of capital budgeting
practices. While the theoretical applications of sophisticated capital budgeting practices (defined …

The aim of this study is to investigate whether the strategic priorities of an organization are
associated with the use and effectiveness of specific performance measures. The results of a …

We investigate the relation between customer satisfaction, customer servicing costs, and
customer value in a financial services firm. We find that customer satisfaction is positively …

Purpose – The purpose of this research project is to validate the claim that recent
developments in the public sector have increased the demand for and use of cost management …

While several studies find a positive impact of brand value on firm value, we still know very
little on the variables moderating the brand value–firm value relation. In this study, we …